Customer Service Care

Sade Roberts

Davie, FL *****

■****.*.*******@*****.*** ■ 954-***-****

Professional Summary

Dedicated and empathetic customer care professional with 3+ years of experience in healthcare support, client relations, and administrative services. Skilled in handling high-volume calls, resolving patient concerns, and maintaining HIPAA compliance. Proficient in Microsoft Office Suite and multiple operating systems. Recognized for strong communication, attention to detail, and ability to deliver excellent service in fast-paced environments.

Professional Experience

Customer Service Representative (Remote)

American Specialty Health Oct 2022 – Nov 2023

•Assisted members with inquiries about healthcare fitness programs, benefits, and services.

•Delivered accurate information while maintaining HIPAA compliance.

•Handled high call volumes with professionalism, resolving member concerns efficiently.

•Documented all interactions and followed up to ensure member satisfaction.

Notary Signing Agent (Independent Contractor)

Self-Employed Jan 2021 – Present

•Guided clients through loan signing and documentation processes with accuracy.

•Ensured confidentiality and compliance during all transactions.

•Provided exceptional service to clients, resolving concerns promptly.

Stock Associate

Target Corporation – Miramar, FL Aug 2020 – Sep 2022

•Maintained inventory accuracy and assisted customers in locating products.

•Ensured compliance with company standards and kept departments fully stocked.

•Supported team operations in a fast-paced retail environment.

Crew Member

Baskin-Robbins Jan 2018 – Dec 2020

•Delivered excellent customer service while managing daily transactions.

•Supported team operations and maintained cleanliness standards.

Education

Cosmetology Certification – Sheridan Technical College (2018 – 2020) High School Diploma – Hallandale High School (2015 – 2019)

Skills

•Healthcare Customer Support HIPAA Compliance Documentation Review

•Microsoft Office Suite QuickBooks Visio

•Typing (fast & accurate) Phone Etiquette Administrative Support

•Organizational & Problem-Solving Skills Client Relations

•Operating Systems: Windows, Mac OS, iOS, Android

Certifications

Certified Notary Public

Contact this candidate