Customer Service Business Development

Results-driven Sales Manager with over ** years of progressive experience in business development, account management, and customer relationship management. Demonstrated expertise in driving revenue growth, building strategic partnerships, relationship management, and delivering exceptional customer service. Capable of identifying market opportunities, negotiating contracts, and leading high-performing teams to achieve and exceed sales targets.

• Revenue Growth Strategy • Route & Delivery Planning • Account Management • Administrative Support

• Productivity Improvement • Resource Planning Strategy • Inventory Management • Training & Development

• Global Customs Compliance • Microsoft Suite Proficient • Customer Relationships • CRM / Salesforce

● Implemented a sales strategy at Sogo Industries, optimizing supplier relationships and negotiating distribution agreements with large retailers, leading to a 15% increase in gross sales.

● Established strategic partnerships with key industry vendors at CoolStreamFans, resulting in increased referral sales, and government contracts.

● Led the implementation of a CRM at Sogo Industries, improving customer retention and reducing customer acquisition costs by 10%.

Sogo Industries, LLC Houston, TX March 2021-October 2025 Sales Director Successfully led and transformed sales operations for a plastic manufacturing company. Implemented strategic initiatives to optimize customer acquisition, streamline logistics, and improve customer relationships, resulting in a significant increase in sales.

● Managed a 4-person sales team across several retail and wholesale clients, providing exceptional customer service

● Implemented inventory management strategies, optimizing stock levels to meet customer demand while minimizing carrying costs.

● Managed a regional portfolio of over 50 retail accounts, driving consistent revenue growth through effective relationship management. Focused on region retailers with 50+ locations each.

● Updated customer tracking into digital CRM and supervised/trained all sales teams on the implementation

● Conducted product presentations and demonstrations to educate clients and close sales opportunities.

● Collaborated with the marketing team to develop promotional campaigns and in-store activations. NAUMAN SHAMJI

Corpus Christi, TX • 713-***-**** • ******************@******.*** Sales Operations • Business Development • Process Improvement • Operational Excellence Areas of Expertise

Career Highlights

● Implemented inventory management strategies, optimizing stock levels to meet customer demand while minimizing carrying costs.

Nauman Shamji Page 2

CoolStream Fans, LLC Houston, TX Sales Manager (Jan 2018-November 2020) Conducted end-to-end sales operations for turn-key HVLS Fan company. Focused on optimizing client acquisitions, event management, demand planning, logistics, and client installations to drive sales efficiency, cost savings, and customer satisfaction.

● Spearheaded sales operations for HVLS warehouse fans across a diverse customer base of warehouses, achieving year-over-year growth in sales.

● Acquired customers through cold calling, relationship management, referrals, and tradeshows

● Conducted detailed market analysis to identify growth opportunities and target potential customers.

● Negotiated high-dollar contracts with large distributors to move air through warehouses 100,000 + sq.ft.

● Hired, trained, and mentored a team of sales representatives, increasing gross sales by 30% Shamji Capital Partners, LLC Houston, TX

Manager (July 2008-August 2017)

Managed operations for a Shell and Subway retail location, increasing Subway sales by 15% through local marketing, boosting customer retention, ensuring compliance with corporate standards, and maintaining accurate accounting and P&L reporting

● Operated as a Cashier and managed the Point of Sale (POS) system, ensuring accurate and efficient transaction processing.

● Oversaw inventory management for both the Shell gas station and Subway, including ordering, stocking, and minimizing waste.

● Led recruitment efforts to hire and onboard employees, ensuring compliance with corporate standards and maintaining a fully staffed operation.

● Maintained general bookkeeping, including processing daily financial transactions, preparing profit and loss (P&L) reports, and reconciling accounts to ensure fiscal accuracy.

● Managed compliance and audits with corporate Subway and Shell Gas requirements, ensuring adherence to health, safety, and operational policies.

● Strategically increased sales and customer retention by building relationships with regular customers within a 5-mile radius.

● Developed and implemented marketing campaigns with local schools and businesses to promote Subway products and drive foot traffic.

● Consistently improved customer satisfaction by maintaining a clean, organized, and welcoming environment, leading to a growing base of loyal patrons.

Education & Training

● Analyzed sales data to identify trends and opportunities, recommending adjustments to product offerings and promotional strategies.

● Ensured proper training and development of staff to uphold high-quality service standards and operational efficiency. Bachelor of Science (BS) in Economics • University of Houston • Houston, TX

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