Customer Service Data Entry

Cassandre Moinville

Irvington, NJ 551-***-**** ****.****@*****.***

Objective

I am a highly motivated professional with twenty years of customer service, in addition to several years of managerial experience, and have the desire to use and expand my skills and education. Experience

God Is Great Apparel - Customer Service / Fin. Manager Livingston, NJ – 11/2022 – Present

● Built strong relationships with customers to understand their needs and preferences, resulting in increased repeat business

● Assisted customers in making informed purchasing decisions by providing detailed product information and recommendations

● Performed inventory management tasks such as restocking shelves, conducting stock checks, and organizing merchandise displays for optimal visibility

● Processed cash transactions accurately using POS systems while adhering to company policies regarding cash handling procedures

● Managed accounts payable aging report to ensure timely payment of vendor invoices

● Processed and verified invoices, purchase orders, and expense reports for accuracy and completeness

● Responded to vendor inquiries regarding payment status or invoice issues promptly and professionally

● Reconciled vendor statements and resolved any discrepancies in a timely manner Euroimmun Diagnostics – Patient Access Rep, Customer Service Specialist, A/R Parsippany, NJ – 2/2023 – 2/2025

● Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions, resulting in a 75% decrease in escalated cases

● Managed a high volume of incoming calls and emails, consistently meeting or exceeding the department's average response time

● Developed strong product knowledge to effectively assist customers with their inquiries and provide accurate information on features, pricing, and availability

● Analyzed aging reports to identify delinquent accounts and implemented strategies for debt recovery

● Negotiated payment plans with customers experiencing financial difficulties while minimizing bad debt write-offs

● Diligently followed up on disputed invoices or short payments until resolution was achieved

● Patient Specialist in health insurance for pre-authorization

● Patient verification of insurance coverage

Jetline Products - Admin. Accounts Receivable Agent – - Kearny, NJ – 9/2019 – 8/2020

● Purchasing / A/R / Data Entry in Sage System / Write Chargebacks /Scanning

● Entering / Submitting / Confirming Purchase Orders Receiving Documents

● Reporting Problems and/or Discrepancies

● Confirmations on Ship date / Tracking

● Confirm with Vendors / Warehouse on Deliveries

Beauty Mark Essentials- Financial Manager, A/R Clerk, Montclair, NJ 4/2015 – 10/2019

● Bookkeeping / Minor Accounting / Forecast Reports

● Customer Service

● A/R and A/P Banking

● Weekly Financial Reports

● Marketing / Purchasing / Inventory Control

● Event Planning

Greenfleet Transportation - Administrative Assistant / A/R, Roselle, NJ – 9/2009 – 9/2014

● Daily planner, Data Entry, Email, Filing, Cash Applications

● Project Management

● Assist with Marketing

● Coordinating and maintaining executive calendars to ensure time management.

● Heavy Dispatching / Organized meetings appointments. Health Network Management - Accounts Receivable Clerk, Florham Park, NJ – 4/2008 – 11/2010

● Team Leader Payment Posting Dept., PPM Software

● Daily Revenue Report on excel spreadsheet

● CC payment processing

● Project Management to new Accounts

● Month End Revenue Reports

Automatic Data Processing - Accounts Receivable Clerk, Parsippany, NJ 9/2007 – 10/2008

● Accurately applied cash payments to correct client accounts via Collections and Accounts

● Receivable Management System (CARMS) Software.

● Identified and accurately and posted cash payments to correct client accounts by researching client history or other payments. Contacted clients by telephone or emails

● Team player; helped other co-workers with checks that could not be identified to be posted.

● Trained new associates to post checks accurately.

● Consistently volunteered to new associates in resolving difficult checks to post Education

Associate of Arts in Health Services Administration in Principles of Business Keiser College - Fort Lauderdale, FL 2002 - 2005

Skills & abilities

● Management / Supervisor / Customer Service Specialists

● Problem solving, Detail Oriented, Project Management

● Communication, Correspondences, Insurance Verifications

● Leadership, Team Player, Time Management

● A/R - A/P, Minor Bookkeeping, EFax, Heavy Email Response

● Complete Microsoft Office Suite

● Store Management, Sales, Hiring Manager

● Problem-solving / Communication w/ PT’s

● Resolved complex customer complaints

● Assist Customers w/Inquiries

● Purchasing Decisions by Providing Detailed Product

● Organizing Merchandise Displays

● Processed cash transactions & Cash Applications

● POS systems, Data Entry, SAP, SAGE, AS400, CRM, IDX

● Ensure Timely Payment of Vendor Invoices

● Processed and verified invoices

● Purchase Orders & Expense Reports

● Reconcile vendor statements, Confirm w/Vendors & Warehouse on Deliveries

● Heavy Collections on Aged accounts

● Purchasing / Data Entry in Sage System / Write Chargebacks /Scanning

● Entering / Submitting / Confirming Purchase Orders Receiving Documents

● Reporting Problems and/or Discrepancies

● Confirmations on Ship date / Tracking

● Dispatching, Inbound & Outbound Calls / Remote work

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