Accounts Payable Quality Assurance
Resume:
Libra Moore
Po. Box ******
Jacksonville Florida, 32238
**********@*****.***
SUMMARY OF SKILLS:
● 13 Years of Customer
Service\Member Service.
● 4 Years Administrative
/General Secretarial Duties
● Loan/Data Processing
● 5 Years Teaching and
Training
● Accounts Payable in
Finance and Logistics
● Foreclosure and Bankruptcy
● Financial
Banking/Bookkeeping
● Accounts
Receivables/Accounts
Payables
● Conflict Resolution
● Research
● Quality Assurance
● Compliance/Audits
● Claims
● Analyzed Decision Making
● Critical Thinking
● Cash Handling
● Negotiation
● Oral and Written
Communication
● Attention to Detail
● Success in Establishing New
and Existing Accounts
● Dynamic Interpersonal &
Leadership Skills
● Prioritizing
● Ability to work under
pressure
● Time Management
TECHNICAL EXPERIENCE:
Proficient working dialer phone system, copier, fax, calculator, scanner. Proficient in MS Word, Excel, Office and Outlook, ADOBE, JDE, ORACLE, CMS AS400.
Professional Summary:
Heart to Heart Christian Academy, Jacksonville Florida, Office Manager
6/2018- 06/2023
● Provide and Perform Administrative Support
● Ensuring an efficient and organized workspace
● Managing office supplies
● Coordinating meetings and supporting staff with various task
● Oversee and supervise administrative staff
● Handle communication both internally and externally
● Process invoices and tracking expenses
● Managing phone lines, emails and correspondences
● Provide and Perform Financial Administration
● Provided Communication and Coordination
● Provide Leadership
● Maintain Records and Documentation
Forever Vets, Jacksonville Florida
Accounting Wellness Plan Coordinator Jacksonville Florida, 06/2017- 06/2018
● Manage the financials by maintaining accurate balances and utilizing proper opening and closing procedures.
● Process all invoices
● Create and send out collection notices for all balances due
● Process all month end reports
● Process and run all schedule payments
● Handle and resolve escalated supervisory calls
● Perform supervisory duties in supervisor role
● Conduct administrative functions as necessary
THE INTERSECT GROUP /WESTROCK, (CONTRACT POSITION) Jacksonville Florida,
Accounts Payable/Receivables (Contract)
04/2016 - 06/2017
● Perform Accounts Payable and Account Receivables
● Maintain Records and Documentation
● Process Check Requests
● Perform Audits
● Research Discrepancies
● Pay all line items up 100 lines
TLS CONSULTING SOLUTIONS, JACKSOMVILLE FLORIDA
ACCOUNTS PAYABLE SPECIALIST II (CONTRACT POSITION) 11/2012- 04/2016
● Review all invoices for appropriate documentation and approval prior to payment
● Sort and distribute incoming mail
● Process 3-way P.O. matching invoices, up to 100 plus line items
● Prioritize invoices according to cash discount potential and payment terms
● Process check requests
● Audit and process credit card bills Match invoices to checks, obtain all signatures for checks and distribute checks accordingly
● 1099 maintenance
● Respond to all vendor inquiries Reconcile vendor statements,
● Research and correct discrepancies
● Assist in month end closing
● Maintain files and documentation thoroughly and accurately, in accordance with company policy and accepted accounting practices
● Assist with other projects as needed
DTG SOLUTIONS/CIT BANK (CONTRACT POSITION)
COMMERCIAL PORTFOLIO LEASING REPRESENTATIVE
12//2011- 11/2012
● Ensuring compliance with company performance metrics and portfolio delinquency.
● Prioritizing of individual workflow to meet
corporate operational initiatives.
● Responsible for providing excellent customer service support to portfolio customers.
● Support Origination and the Service Teams in Workflow to meet the company's operational Initiatives.
● Analyze Borrower's financial statements, tax returns, credit reports and the value of collateral and set up re-payment plans.
● Knowledge of bankruptcy/foreclosure procedures to review/evaluate referral files to charge off.
● Collection on accounts ranging from 1-181+ delinquent. RISE HEALTH, JACKSONVILLE FLORIDA
Data Entry
06/2011 - 12/2011
● Performed Excellent and Accurate Data Entry
● Duties
● Process Incoming and Outgoing
● Letters/Documentations
● Entered data into a computer, systems and operating various office applications
● Performed clerical / administrative duties.
● Performed 70 Outbound Calls in a day
● Researched, gathered and processed information to prepare documents
● Editing current information, or proofreading new entries for accuracy. ACCOUNTEMPS/A ROBERT HALF COMPANY
TELLER/MEMBER SERVICES REPRESENTATIVE/LOAN
PROCESSOR/DEFAULT REPRESENTATIVE
03/2011 - 06/2011
● Provides excellent customer service to all members.
● Receive and make 60 Inbound and 30 outbound calls a day.
● Balance the cash drawer at the end of business day
● Negotiated FC short sales
● Knowledge of bankruptcy/foreclosure procedures
● Analyze borrower's financial statements, tax returns, credit reports and the value of collateral.
● Utilize LPS desktop while working through mortgage documents.
● Process Incoming and outgoing letters/documents
● Ensure company compliance & regulations.
● Negotiate repossession sales on charge off accounts and collection on defaulted Loans
● Review foreclosure file/ update litigation reports
● Count and verify all monetary items for deposit.
● Data entry.
● Educate customers on product information.
● Open/close credit accounts.
● Problem solving, handle all customer inquiries & complaints.
● Perform all incoming/ outgoing wire & account transfers.
● Process Loan Information Gathered from customers to prepare the loans.
● Order checks & ATM cards.
● Complete lost / stolen reports
ATENA INSURANCE, JACKSONVILLE FLORIDA
CLAIMS /CSR PROCESSING REPRESENTATIVE
05/2007 - 05/2009
● Provides excellent customer service.
● · Respond to all customer service related issues &
● complaints.
● Receive high call volume of 80 -100 inbound/ 30 outbound calls in a day.
● Ensure & protect HIPPA information of all members.
● Rework & re-route unpaid claims or incorrect claims.
● Educate members on plan benefits & breakdown of
plan summary details.
● Perform provider search for members.
● Select /change member PCP.
● Processor/ gathered
information to process and pay medical claims.
● Order new/ ID cards.
● Perform verification of eligibility of benefits.
● Production data entry.
● Perform leadership skills.
● Perform monitoring calls for the quality assurance team.
● Assist with training for new hires
● Responsible for identifying call performance and help improvements for the QA team.
● Perform first call resolution and handle escalated calls RANSTAD STAFFING, JACKSONVILLE FLORIDA
CUSTOMER SERVICE/ DEFAULT REPRESENTATIVE
11/2001 - 02/2007
● Provides excellent customer service.
● Sr. VAULT TELLER/CUSTOMER SERVICE REPRESENTATIVE, JACKSONVILLE FLORIDA
● 07/1998-01/2000
● · Provides Excellent Customer Service to all
● members.
● · Receive and make 60 inbound and 30
● outbound calls a day.
● · Balance cash drawer at end of business day.
● · Process incoming and outgoing
● letters/documentations ensure company
● compliance & regulations.
● · Review foreclosure file/ update litigation
● reports count and verify all monetary items
● for deposit.
● · Data entry.
● · Educate customer on product information.
● · Open/close credit accounts.
● · Problem solving, handle all customer inquiries
● & complaints.
● · Perform all incoming/ outgoing wire &
● account transfers.
● · Process loan information gathered from
● customer to prepare loan.
● · Order checks & ATM cards.
● · Complete lost / stolen reports.Respond to all customer service related issues
● and complaints.
● Receive high call volume of 60 -80 inbound/
● 30 outbound calls in a day
● Educate customers on product information.
● close credit accounts.
● Problem solving, handle all customer
● inquiries & complaints.
● ·Perform all incoming/ outgoing wire &
● account transfers.
● Process loan information gathered from customer to prepare a loan.
● Order checks & ATM cards.
● Complete lost / stolen reports.
● Data entry.
● Perform leadership skills.
● Perform monitoring calls for quality assurance team.
● Perform first call resolution and handle escalated calls etc. FIRST UNION NATIONAL BANK/WELLSFARGO BANK
SENIOR VAULT TELLER/CUSTOMER SERVICE REPRESENTATIVE, JACKSONVILLE FLORIDA
07/1998 - 01/2000
● Provides Excellent Customer Service to all members.
● Receive and make 60 inbound and 30 outbound calls a day.
● Balance the cash drawer at the end of each business day.
● Process incoming and outgoing letters/documentations ensure company compliance & regulations.
● Review foreclosure file/ update litigation reports, count and verify all monetary items or deposits.
● Data entry.
● Educate customers on product information.
● Open/close credit accounts.
● Problem solving, handle all customer inquiries & complaints.
● Perform all incoming/ outgoing wire & account transfers.
● Process loan information gathered from
● Customer to prepare loan.
● Order checks & ATM cards.
● Complete lost / stolen reports.
EDUCATION:
Cornerstone Christian Academy, Jacksonville Florida High School Diploma
Everest University, Jacksonville Florida
Bachelor of Science Degree
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