Business Analyst Revenue Cycle

Mona El-Deeb

********@*****.*** 443-***-**** LinkedIn: Mona Eldeeb

Professional Summary

Results-oriented Business Analyst & Healthcare Administrator with over 10 years of experience leading clinical operations, driving digital transformation, and delivering measurable performance improvements across hospital systems, public health programs, and consulting projects. Key Achievements

• Healthcare Operations & Administration: Managed high-volume clinical workflows, reduced Medicare denial claims by 21%, and cut patient response time by 95% at Johns Hopkins Hospital.

• Scheduling Optimization: Improved multi-provider scheduling, reducing patient wait times by 40% and increasing access.

• Insurance & Financial Compliance: Designed a robust insurance preauthorization workflow, improving approval turnaround time by 30% and boosting revenue cycle outcomes.

• Multilingual Patient Support: Interpreted in Arabic, French, and Spanish, leading to a 20% rise in satisfaction among non-English-speaking patients.

• Youth Program Enrollment: Exceeded city-wide youth intake goals while maintaining 100% audit documentation compliance for the Baltimore Youth-works program.

• Eligible to obtain a security.

Core Competencies

• Strategic Planning & Execution • Healthcare Revenue Cycle & Claims Reduction

• Business & Systems Analysis • EHR Implementation & Documentation (EPIC, HIRS, ICDS)

• Workflow Optimization (Six Sigma) • Cross-Functional Collaboration & QA

• Insurance Authorization & Compliance • Project Leadership & Stakeholder Communication. Skills

• EHR Systems: EPIC, HIRS, ICDS, PIC

• Tools & Software: MS Office (Excel, Word, Access, PowerPoint, Outlook), Visio, SharePoint, Salesforce, Adobe Acrobat, Orion, ServiceNow, Galaxy, Frameworks & Standards: Waterfall, UML, Six Sigma, HIPAA, HL7, RL6

Professional Experience

Temporary Solutions – Raleigh, NC Jun 2023 – Present HER- EPIC Business Analyst

• Led stakeholder engagement and requirements gathering for a statewide EHR rollout, aligning with system architecture and strategic goals for three acute facilities, a school, substance abuse facilities, and long-term care facilities

• HER reduced operating costs by 60% by identifying in, automating manual processes, and optimizing system performance.

• Conducted EHR utilization reviews, recommending enhancements that improved system reliability and user adoption.

• Collaborated closely with Epic representatives, third-party vendors, organizational teams, end users, clinical workgroups, other workgroups, and subject matter experts (SMEs) to ensure the system aligned with business needs and project timelines and to provide technical support.

• The third-party vendors were over 25 that included but not limited to Imprivata, Parata, Omnicell, Hyland OnBase, X-Medius, and Experian.

• Managed procurement and business requirements development for GLRA and other third-party applications.

• Maintained project plans, schedules, and key project artifacts using MS Project.

• Regularly reviewed project status and issues with leadership.

• Monitored and managed ServiceNow tickets during the Epic Go Live phase to ensure timely resolution of system issues and user requests.

• Analyzed recurring issues from ServiceNow data to identify trends and recommend process improvements for ongoing system stability and user satisfaction.

Susan Graham Consulting - Remote 2021 – 2023

Project Manager & QA Lead

• Led documentation control, QA processes, and workflow mapping for healthcare and finance clients.

• Managed vendor relationships and ensured projects were delivered on time and within scope.

• Coordinated QA and documentation as Project Manager at Susan Graham Consulting, reducing project delays and enhancing interdepartmental collaboration.

Johns Hopkins Hospital – Baltimore, MD 2016 – 2020 Lead Patient Access Coordinator & Medical Interpreter

• Reduced Medicare denial claims by 21% through process redesign and intake optimization.

• Improved patient-provider communication response times by 95% by overhauling voicemail/email systems.

• Increased access by stabilizing provider scheduling, reducing appointment delays by 40%.

• Managed insurance preauthorization’s, medical record translation, and financial clearance.

• Delivered real-time interpretation in Arabic improving non-English patient care experiences. Baltimore Mayor’s Office of Youthworks – Baltimore, MD 2015 – 2016 Youthworks Enrollment Specialist

• Registered hundreds of youths for summer jobs, exceeding weekly intake quotas.

• Maintained 100% audit-compliant documentation throughout enrollment cycle.

• Conducted site visits to resolve payroll and performance issues and provide professional development mentorship.

Johns Hopkins Hospital – Baltimore, MD 2009-2013

Patient relations and International Office Assistance

• Serve as the primary point of contact for patients, families, and caregivers, addressing concerns, facilitating resolutions, and ensuring a positive patient experience in alignment with Johns Hopkins’ service excellence standards.

• Collaborate with clinical and administrative teams to investigate and resolve patient complaints, document cases, and implement process improvements to enhance quality of care and patient satisfaction.

• Provide administrative and operational support to the International Office, including scheduling, correspondence, and document preparation for faculty, staff, and visiting scholars.

• Assist with coordination of international programs and services, including visa documentation, onboarding of international employees, and communication with global partners. Education

M.S. in Business Healthcare Administration (In Progress) University of Maryland Global Campus – Est. Graduation: 2027 B.S. in Psychology

Towson University – 2013

Data Engineering Certificate (In Progress) – Est. Graduation: 2026 Certifications

• Emersion C1–C2 Language Proficiency (2021)

• EPIC Certification – Johns Hopkins (2015)

• Medical Terminology & Insurance Training – Johns Hopkins & Liberty Language (2015–2017)

• HIPAA Compliance Training – Johns Hopkins

• Lead Cohort Certificate – Johns Hopkins (2019)

Languages

Fluent: English, Arabic.

Intermediate: Spanish, Korean, French.

References available upon request

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