Customer Service Support Specialist
Resume:
BRIANA
HOLLAND
Gonzales, LA ***********@*****.***
Customer-focused and detail-oriented support professional with 3 years of help-desk or customer service experience, seeking the Product Support Specialist I – Smart Maintenance role at AppFolio. Eager to leverage effective communication skills, problem-solving ability, and remote call-center experience to help streamline maintenance requests, coordinate vendors and residents, and elevate the overall service experience for property managers, in a fast-paced 24/7 environment.
EXPERIENCE
FRONT END/ MONEY CENTER
Walmart Prairieville, LA
OCT 2025– PRESENT
Provide friendly, efficient service to all customers at checkout and Money Center.
Handle cash, credit, money orders, and financial services with accuracy and attention to detail.
Assist customers with returns, bill payments, and money transfers following company policies.
Maintain a clean and organized work area to ensure smooth front-end operations.
Support team members during busy hours to reduce wait times and improve customer satisfaction.
Demonstrate professionalism and a positive attitude while resolving customer concerns.
FRONT DESK CLERK
Home2Sutes Gonzales, LA
AUG 2025 – SEPT 2025
Assisted guests with check-ins, check-outs, and reservations.
Handled payments and daily reports accurately.
Answered phones and resolve guest inquiries.
Coordinated with housekeeping and maintenance.
CASHIER
Bass Pro Shops Gonzales, LA
JAN 2025 – AUG 2025
Delivered accurate and efficient checkout service while engaging with customers.
Maintained cleanliness and Organization at the register and front-end area.
Resolved issues calmly and Professionally; trained new team members.
SWITCHBOARD OPERATOR
Bass Pro Shops Gonzales, LA
NOV 2021 – JAN 2025
Handled a busy phone system, answered questions, and transferred calls efficiently.
Supported multiple departments and worked with speed and precision.
Stayed calm and courteous in all customer interactions.
SHAWDOWING MEDICAL ASSISTANT
Sothern Medical Associates Gonzales, LA
NOV 2020 – DEC 2020
Observed patient intake, vital signs, and
room preparation.
I learned HER documentation and
patient history recording.
Witnessed patient interactions and professional care techniques.
EDUCATION
BACHELOR OF SCIENCE IN HEALTHCARE ADMINISTRATION
Herzing University
APR 2023
Distinguished member of the university’s Healthcare Administration
CPR Certified
GPA 3.5
SKILLS
Customer Service & Patient Care
Front Desk & Administrative Support
Cash Handling & POS Operation
Multi-Line Phone Systems
Money transfers (MoneyGram, Western Union, etc.)
Check cashing & verification
Data Entry & Microsoft Office (Word, Excel, Outlook, PowerPoint)
Appointment Scheduling & Record-Keeping
Team Collaboration & Communication
Time Management, Adaptability & Quick Learner
Contact this candidate