Customer Service Providing High-Quality

Vicky Yazzie

Mesa, AZ ***** • 502-***-**** • ***********@******.***

Professional Summary

Dependable U.S. Army veteran with extensive experience in customer service, transportation, and event support. Skilled in managing operations, resolving inquiries, and providing high-quality service in fast-paced environments. Adaptable, detail-oriented, and capable of quickly learning new tasks, with a strong work ethic and a commitment to excellence. Open to versatile opportunities, including remote work, food service, and customer-facing roles.

Skills

Customer Service & Client Relations

Flight & Travel Coordination

Event Setup, Logistics & Support

Time Management & Organizational Skills

Safety & Compliance Awareness

Communication & Problem Solving

Record Keeping & Documentation

Adaptability & Quick Learning

Work History

Bus Driver, 07/2019 to 09/2025

Keolis and Mesa Public Schools – Mesa, AZ

Safely operated large passenger buses on assigned routes, ensuring on-time and reliable transportation for students and staff.

Maintained a clean, organized, and welcoming vehicle environment while assisting passengers with special needs or mobility challenges.

Delivered excellent customer service through clear communication, patience, and professionalism under pressure.

Followed strict safety and sanitation procedures, performing routine inspections and reporting maintenance issues promptly.

Center Representative and Special Events Volunteer, 01/2014 to 01/2022

United Service Organization – Phoenix, AZ

Checked in travelers at the airport, addressing flight delays, schedule inquiries, and general travel questions.

Managed phone and in-person communications, providing timely, accurate information and excellent customer service.

Organized and supported special events, including sports games, Sesame Street visits, and activities at Luke Air Force Base, handling setup, teardown, and logistics.

Prepared and distributed holiday cards and care packages to enlisted personnel and their families, ensuring a positive and welcoming experience.

Customer Service Representative 1, 07/2018 to 05/2019

Willis Towers Watson – Tempe, AZ

Assisted customers with health, dental, and vision insurance inquiries, explaining plan options, benefits, and eligibility in clear, easy-to-understand terms.

Guided members through enrollment, coverage changes, and claims processes with accuracy and empathy.

Maintained detailed documentation of customer interactions and ensured compliance with HIPAA and company, state, and federal policies.

Education

Arizona State University - Tempe, AZ Bachelor of Science: Political Science

Arizona State University - Tempe, AZ Certification: International Relations

Mesa Community College - Mesa, AZ Associate of Arts

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