Administrative Assistant Customer Service

Cassandra Byerly

**** ***** **** **** #**, Lexington KY, 40162 859-***-**** ***************@*****.*** PROFESSIONAL PROFILE

Quality focused and customer service-oriented professional with medical administrative experience. Able to respond promptly to client needs, provide top-notch customer service, assist patients with appointments, and fulfill medical documentation requests. Maintain patient records, facilitate efficient patient flow, and offer positive patient relations. Effective problem solver, able to assess needs and identify solutions. Manage time and prioritize duties in fast-paced, multi-task environments. Maintain accurate data to ensure details are not overlooked. CORE QUALIFICATIONS

Medical Administrative Assistant Medical Terminology Medical Transcription Patient Processing Patient Registration Medical Records Management Check In Check Out Data Entry Release of Information HIPAA Compliance Medical Laws & Ethics CMS 1500 Claim Form Billing Cycle Claims Appeal Process Medical Billing Knowledge Third Party Billing Medicare Medicaid HMO PPO Insurance Verification Basic Coding Skills for ICD-10 & CPT Anatomy & Physiology EDUCATION

Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Administrative Assistant, 2024 Ultimate Medical Academy Diploma – Medical Administrative Assistant, 2023 WORK EXPERIENCE

Waffle House – Rineyville, KY 03/2023 – 04/2024

Server / Customer Service

Greet customers warmly and take food orders ensuring customer satisfaction.

Break orders down to call in verbally to the cook and keep tables clean throughout the meal.

Process payments using Point-of-Sale cash register system.

Perform necessary opening and closing procedures to assure efficient operation. Ultimate Medical Academy – Mayfield, KY 02/2023 – 06/2024 Full Time Student

Remained self-directed, motivated, and accountable for personal actions.

Took actions necessary to accomplish academic goals.

Navigated new technology, utilized available resources, and set realistic expectations. Ruch Clinic – Cordova, TN 10/2012 – 03/2013

Front Desk Receptionist / Customer Service

Scheduled appointments in EMR Software.

Greeted patients, handled check in and check out process, took co-payments, and verified insurance.

Input all paper files into EMR new software system for converting process. University of Tennessee Medical Group – Germantown, TN 03/2012 – 10/2012 Medical Administrative Assistant / Customer Service

Served as initial point of contact, greeted patients, and maintained a warm and welcoming atmosphere.

Answered inbound phone calls, scheduled appointments, gathered necessary documents, and collected payments.

Entered patient demographic information into computer and verified insurance coverage.

Ensured strict adherence to security and confidentiality guidelines as outlined in HIPAA. Volunteer Experience

The Humane Society- Lexington, Kentucky 04/2022-03/2023 Volunteer

• Increase the dogs “adoptability” with positive reinforcement and spending quality time with each

• dog in inside or outside playpens and by working on basic Four on the Floor behavior.

• Report any signs of suspected illness (or injury) to the Animal Care Team.

• Spot cleaning kennels and checking on the well-being of dogs.

• Assist staff in walking blue and gold star dogs during AM/PM walk times.

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