Data Entry Administrative Support, Records Retrieval
Resume:
Joanne Martinez
951-***-**** **********@*****.*** Hemet, CA 92543
SUMMARY
I am the kind of capable, professional, approachable and organized employee you can count on. I've a ready smile and a verve for life attitude. I love working directly with people. I also like learning new skills and software. Goal oriented and customer centric.
SKILLS
Gracious and professional to all.
Approachable demeanor.
Proficient in office SOP and protocols
Proficient with computer skills
Travel Coordination
File Management
Clerical Support
Trouble shooting
EXPERIENCE
RECORDS RETRIEVAL SPECIALIST
Array
FOLLOWING UP WITH LOCATIONS ON STATUS OF SERVED SUBPOENAS, WRITING COPIOUS LEGAL NOTES, CODES, CRITICAL THINKING
Receptionist, Ontellus, August 2022-January 2024
Temecula, CA
Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Transcribed tapes and notes from meetings into prescribed formats.
Maintained an organized filing system of confidential client information in accordance with company policy.
Scanning, data entry, route mail and phone calls, mailers, greet, direct and inform.
Teams, Microsoft Outlook, Gmail, Cycle, Ring Central, Windows, Excel, DVT data base for records, log book.
Ensured that all necessary forms were completed accurately prior to submitting them for processing.
Investigated and analyzed client complaints to identify and resolve issues.
Protected clients' rights by maintaining confidentiality of personal and financial information.
Verified visitors' identification cards before allowing access to the building.
Reported suspicious individuals to supervisor.
Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Supplied callers with office address and directions, employee email addresses and phone extensions.
Maintained a neat reception area by organizing materials and tidying up furniture.
Provided excellent customer service at all times while interacting with both internal and external customers.
Receptionist, Hemet Chrysler Doge Jeep and RAMs, May 2020-March 2022
HEMET, CA
Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Maintained an organized filing system of confidential client information in accordance with company policy.
Served visitors by greeting, welcoming and directing to appropriate personnel.
Updated daily log book with information about visitors entering the premises.
Updated and recorded customer or client information to maintain accounts.
Ensured that all necessary forms were completed accurately prior to submitting them for processing.
Investigated and analyzed client complaints to identify and resolve issues.
Answered and directed incoming calls using multi-line telephone system.
Protected clients' rights by maintaining confidentiality of personal and financial information.
Reported suspicious individuals to supervisor.
Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Assisted with special projects assigned by management when required.
Supplied callers with office address and directions, employee email addresses and phone extensions.
Maintained a neat reception area by organizing materials and tidying up furniture.
Greeted and directed visitors to appropriate personnel and answered average of 100 calls and emails daily.
Monitored reception area to provide consistently safe, hazard-free environment for customers.
Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Home Care Provider, Angels Wingzs, October 2014-November 2016
Lake Forest, CA
Assisted with client personal care needs to foster independence and well-being.
Provided companionship through conversation and recreational activities.
Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
Maintained records of patient care, progress or problems to report and discuss observations.
Assisted patients with personal care to alleviate burden on family members.
Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
Administered medications in accordance with physician instructions.
Assisted clients with proper exercises and rehabilitation.
Provided patients and families with emotional support and instruction.
Followed care plan and directions to administer medications.
Performed light housekeeping tasks including vacuuming, dusting, laundry, and meal preparation.
Promoted a safe environment by providing supervision and monitoring of patients' physical condition and behavior.
Transported individuals to medical appointments and assisted with errands.
Interacted with patients through games and fun activities to boost mood and improve overall memory.
Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
Helped clients with personal needs from exercise to bathing and personal grooming.
Receptionist, San Diego Best Hearing, October 2005-November 2013
San Marcos, CA
Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Transcribed tapes and notes from meetings into prescribed formats.
Maintained an organized filing system of confidential client information in accordance with company policy.
Scheduled and confirmed appointments and meetings for management team.
Updated daily log book with information about visitors entering the premises.
Updated and recorded customer or client information to maintain accounts.
Ensured that all necessary forms were completed accurately prior to submitting them for processing.
Answered and directed incoming calls using multi-line telephone system.
Used Cycle, Microsoft Office, switchboard.
Updated patient charts, sent signed reports.
EDUCATION AND TRAINING
Associate of Science
Psychology, Alied Health, Orange Coast Community College, Costa Mesa, CA
I took classes off and one for 3 years with breaks in between in order to raise children.
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