Customer Service It Support

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Megan Molargik

Albany GA 229-***-**** **********@*****.***

SUMMARY

Detail-oriented IT support professional with 1 year of experience providing technical assistance and customer service in fast-paced environments. Proficient in troubleshooting hardware and software issues, managing support tickets via Salesforce, and conducting remote desktop sessions to resolve user concerns. Demonstrated ability to handle sensitive data in compliance with security protocols while ensuring timely and accurate issue resolution. I am currently learning C++ programming language. SKILLS

● Microsoft Office 365

● Microsoft Teams

● Works Well With Others

● Responsible

● Punctual

● Google Suite

● Neat and Orderly

● Attention to Detail

● Trustworthy

● Python

● Slack

● Client Engagement

● Flexible and Adaptable

● Clerical Support

● Data Entry

● Recordkeeping

● Inbound Calls

● Telephone Etiquette

● Route Planning

● Cyber Security

● Salesforce

● Spark

WORK EXPERIENCE

MEMBER SERVICES REPRESENTATIVE 09/2025-PRESENT

NexRep - Albany, GA

● Provided member support for virtual medical provider via phone and Salesforce

● Handled member registration and visit scheduling

● Escalated as needed

● Followed HIPAA verification procedures

CUSTOMER SERVICE REPRESENTATIVE 06/2025-09/2025

NexRep - Albany, GA

● Provided order support for client company via phone and email

● Handled returns and refunds, saving the sale whenever possible

● Advised and supported colleagues new to customer service

● Assisted with donor support for Stand Up To Cancer (SU2C) telethon AFTER-HOURS PATIENT CARE REPRESENTATIVE 09/2022 - 03/2023 Customer Elation - Albany, GA

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● Responded to after-hours inquiries and coordinated overflow customer service requests for medical offices, ensuring timely communication through Spark messaging platform.

● Trained and supported new team members by sharing procedures and workflow knowledge, contributing to improved onboarding efficiency and team productivity.

● Investigated and resolved customer concerns while maintaining clear, respectful communication to meet service expectations and organizational standards.

TECHNICAL SUPPORT AGENT 01/2021 - 02/2022

Concentrix

● Provided technical support for tax software by researching applicable tax laws and utilizing Salesforce and Slack to ensure accurate and secure issue resolution.

● Conducted remote desktop sessions to diagnose and resolve software issues, applying critical thinking and targeted inquiry techniques to identify root causes.

● Maintained high standards of data security by installing software updates and safeguarding sensitive customer information in compliance with internal protocols.

● Improved user experience by responding to technical inquiries in a timely manner and thoroughly documenting each interaction for future reference and team alignment. ENUMERATOR 07/2020 - 09/2020

US Census Bureau

● Supported individuals in completing census surveys by clearly communicating objectives and procedures, ensuring accurate and complete data collection.

● Maintained detailed records of household visits, completed surveys, and contact information in accordance with project documentation standards.

● Utilized GPS tools to efficiently navigate and track assigned enumeration areas while strictly adhering to confidentiality and data privacy protocols.

EDUCATION

Valdosta State University - Bachelor of Arts

Management and Marketing, 12/2017

Albany State University - Associate of Science

Business Administration, 05/2010

Websites, Portfolios, Profiles

● https://www.linkedin.com/in/meganmolargik/

CERTIFICATIONS

● Cyber Security, Google Developers Launchpad, 01/24

● Python 3, Google Developers Launchpad, 12/23

#HRJ#● 017d2622-c44f-Certified 4642-bb47-c2ada591b921# in Cybersecurity, ISC2, 06/24

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