Customer Service Sales Manager

Highlights

Customer service/Sales

Energetic work attitude

Time management skills

Computer proficiency

Excellent leadership skills

Strong organizational skills

Creative problem solver

Attention to detail

Excellent oral & written communication skills

Work Experience

Bank of America – Tarpon Springs 7/22/2019 – Present

Relationship Banker

Work with customers to build and deepen relationships by uncovering financial needs and recommending the best products, services and solutions available

Engage customers in the lobby to assist and educate on how to conduct simple transactions through Self Service technologies

Ensure customer needs are met by partnering with specialists and business partners to generate business referrals

Provide assistance where possible with researching and resolving customer issues and/or concerns

While Working From Home

EIT Associate (Enterprise Independent Testing)

5/2020-Present

Approve or reject PPP Loans by reviewing documents and following bank guidelines

Review other EIT associate’s incomplete submissions and deciding the outcome of the PPP loan

Ellas TV - Tarpon Springs – 3/2016 - 7/22/2019

Sales Manager

Assist new and existing customers with ordering new services or adding services to an existing account

Discover and connect with customers/potential customers to be able to recommend new and additional services, up sell services/devices to increase profits and revenue

Provide exceptional customer service

Maintain awareness of all new and upcoming promotions to better assist customers

Train and support new agents

EllasCafer and Creperie - Tarpon Springs – 4/2016 – 7/1/2019

General Manager

Providing high-level customer service

Responsible for scheduling, payroll and stock

Barista

Baraki - Tarpon Springs – 3/2017 – 7/22/2019

Manager

Scheduling

Managing Employees to ensure exceptional service

Training new servers and baristas

Payroll and stock

Educational Background

2016

Sunstate Academy – Clearwater, FL

Stylist

1999

High School of Kalymnos - Kalymnos, Greece

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