Customer Service

Rajitha Avula

972-***-**** - ************@*****.***

Professional Summary

Detail-oriented Bank Teller with 5+ years of experience in customer service, cash handling, and banking operations. Skilled at accurately processing transactions, balancing cash drawers, and providing personalized financial solutions. Recognized for strong interpersonal skills, teamwork, and commitment to compliance and customer satisfaction.

Core Skills

Cash Handling & Transaction Processing

Customer Service & Relationship Building

Account Opening & Maintenance

Cross-Selling Bank Products

Compliance with Banking Regulations

Problem-Solving & Conflict Resolution

Accuracy & Attention to Detail

Professional Experience

OTIS IT Inc DE, USA

Mar 2021 – Till Date

. Worked as recruiter and office admin personnel taking care of day-to-day office tasks

. Part of recruiting and marketing team searching on job portals for job postings and submission of resumes.

. Logging ServiceNow tickets incidents, requests and change requests and classification of

. configuration items based on functional areas.

. Conducting mock interviews with the consultants in preparation for interviews.

. Collecting interview feedback and working with consultants for improvisations.

. Coordinating with Vendors and client partners with respect to purchase order exchanges.

. As a front-desk admin person receiving calls and messages for managing partners and

communicating the same to them along with handling courier duties.

. Running financial Power BI reports and sending them to upper management.

WSFS Bank – Wilmington, Delaware, USA Mar 2020 – Jan 2021

Processed an average of 75+ daily transactions, including deposits, withdrawals, loan payments, and transfers with 99% accuracy.

Balanced cash drawers at the end of each shift with zero discrepancies across 24 months.

Assisted customers with account inquiries and educated them on online/mobile banking tools, reducing in-branch traffic by 15%.

Cross-sold savings accounts, credit cards, and personal loans, contributing to a 20% increase in branch sales targets.

Ensured compliance with AML/KYC regulations and maintained confidentiality of customer information.

Customer Service Associate

HDFC Bank- Hyderabad, India Feb 2014– March 2015

Handled customer inquiries regarding billing, payments, and account issues while maintaining high satisfaction ratings.

Trained in cash handling, reconciliation, and financial transactions, preparing for transition to bank teller role.

Recognized with “Customer Service Excellence Award” for consistently resolving client issues efficiently.

Education

Masters Of Business Administration – Finance

Osmania University, Hyderabad, India

Certifications

American Bankers Association (ABA) Bank Teller Certificate

References

Available upon request.

Contact this candidate