Customer Support Account Executive

Ralph Cardone

Bloomingdale, IL +1-312-***-**** *********@*******.***

SUMMARY

A determined, results-oriented professional with over twenty years of B2B outside sales, customer support, client success management and hands-on services experience developed in and around the IT/IS, software and telecommunications industries. Specialized in various SLED, retail, banking, finance and legal verticals. Maintains strong communication aptitudes built on active listening, critical thinking and effective presentation abilities. Possesses a maniacal focus on client needs coupled with a proven ability to develop support and service strategies customized to varying environments. Exceptional project management, sales and people management skills built on a platform of zealous interpersonal dexterity. PROFESSIONAL EXPERIENCE

DESIGN CONSULTANT & DIRECT MARKETING ASSOCIATE @ Renewal by Andersen Des Plaines, IL

2024 - Present

Delivered world class homeowner experience through in-home sales consultations, conducting 10 to 12 appointments per week, showcasing the value of RbA's exclusive product and installation process, leveraging augmented reality to design and build window and door replacement solutions for potential clients. Generated leads through canvassing efforts, building unique rapport and brand awareness with homeowners while scheduling appointments for design consultants. ENTERPRISE ACCOUNT EXECUTIVE @ T-Mobile For Business Downers Grove, IL

2023 - 2024

Expert in presenting voice, data and wireless/mobility applications and solutions to T-Mobile Enterprise customers. Managed the development and execution of strategies that focus on meeting and exceeding the business needs of clients. Developed and coordinated responses to Request For Proposals as well as strategic initiatives to grow and retain complex accounts and projects. Achieved 122% of Plan in 2023. Awarded three large scale RFPs resulting in 25% uplift to book of business. SENIOR CUSTOMER ACCOUNT MANAGER @ Avalara, Inc.

Chicago, IL (Remote)

2022 - 2023

Accountable for maximizing the lifetime value of every customer through managing customer relationships, improving the client experience and value of Avalara products while growing the net revenue through up-sell, cross-sell and add-on opportunities. Holistically managed a portfolio of customers developing and tracking a quality territory plan supporting in exceeding quota and goals. Over 100% of quota in 2023. Added eight new accounts and managed most lucrative clients in communications group. NATIONAL ACCOUNT EXECUTIVE @ NCR Corporation

Chicago, IL (Remote)

2018 - 2022

Responsible for selling NCR’s software, SaaS based payment solutions, managed services, cloud services, application development and hardware solutions to large major retailers. Tasked with expanding channel partner and VAR incorporation into SLED accounts. Created and owned executive relationships across marketing, operations and IT to ensure full breadth of NCR’s portfolio is leveraged to solve customer business issues. Understand customer’s ever changing and complex business objectives. Ability to tie NCR software and consulting solutions to client problems ensuring NCR is viewed as a strategic partner to assist clients meet their goals. Quota set at $5.5 million for 2021. Exceeded ACV target in 2020 (123%) and 2019 (111%). BUSINESS CRITICAL ACCOUNT MANAGER @ Symantec/Veritas Technologies LLC Oak Brook, IL (Remote)

2013 - 2018

Single point of contact for customer’s relationship with Symantec’s Technical Support Services Organization delivering Business Critical Services. Responsible for providing proactive services and enhanced resource management to Symantec Premier BCS enterprise support program customers. Designated advocate for customers requiring uninterrupted availability to their data and security applications on a 24x7x365 basis. Led implementation teams to assure successful product installation. Interacted with clients on deployment of Symantec SaaS products. Maintained 100% renewal rate by consistently delivering quality service by building strong affiliations with customers, Veritas sales teams and partners. Deliver executive account reviews demonstrating the value of Veritas' Business Critical Services. Consistently rated as performing in the top 5% of BCAM work group. TERRITORY MANAGER @ AT&T Communications

Chicago, IL

2011 - 2013

Generated existing and/or new sales for delivery of solutions meeting a wide variety of customer needs for AT&T products, services and systems. With the assistance of support resources, identified sales opportunities and solutions for customers. Managed 225 customers in assigned account base ($42 million in annual revenue). Uncovered and proposed large scale, sophisticated VoIP, MPLS network, hosting, collaboration and cloud services. Closed largest PCI consulting opportunity in PCG, 2011. Achieved 113% of Plan, 2011. Achieved 92% of Plan, 2012. Built relationships with a variety of key customer contacts and decision makers. Utilized strategic consulting and tactical customer service to continually meet quotas and overcome customer objections. Kept current on industry trends and technology to assist customers with meeting their company objectives. MIDWEST REGIONAL MANAGER @ Dell, Inc.

Chicago, IL (Remote)

2006 - 2011

Led remote team of as many as 19 SAN Engineers performing deployment, maintenance and break/fix services for Dell/EMC and Dell Enterprise products. Responsible for driving solid business results and winning culture, ensuring team achieved customer experience and productivity goals while maintaining strong employee satisfaction. Sourced and hired employees for new MVFS Managed Deployment group. Sourced, hired and on-boarded 14 new consultants and storage engineers. Achieved 97%

“Managerial Effectiveness” scores on “Tell Dell” employee satisfaction survey, 2007 - 2009. 100% positive employee attrition rate. ACCOUNT MANAGER @ SBC/AT&T Communications

Hoffman Estates, IL

2003 - 2006

Responsible for building long-term relationships with medium sized business customers through face-to-face consultative sales within an assigned territory. Managed 250 customers in assigned account base ($2.0 - $2.5 million in annual revenue). Achieved 106% of Plan, 2005. Awarded “SBC President’s Club”, 2005. Successfully completed SBC Advanced Data Training (Frame Relay, T1, T3, OC3, ATM, ISDN, DIA, etc.). Professional Sales Skills certified - November, 2003. Completed Management Training Program - February, 2005.

TECHNICAL SALES CONSULTANT @ 3Com Corporation

Rolling Meadows, IL

1999 - 2003

Provided in-depth sales field support to Value Added Resellers by assisting Territory Managers with prospecting, proposals, presentations, designs, configurations and technical training for the NBX-100 and its compatibility to other 3Com products. Directly supported nine Territory Managers in a sixteen state region. Assisted Territory Managers in achieving over 200% revenue growth in an eighteen month period.

EDUCATION

Bachelor of Science Masters of Telecom Management

Business Communications Corporate Work Study via Lucent Technologies Bradley University, Peoria, IL – 1993 University of Colorado, Boulder, CO – 1999 Information Technology Infrastructure Library (ITIL) Cradlepoint IoT License v3 certified Certified Sales Associate

December 2018 October 2023

HONORS/ACTIVITIES

Motorola Cellular Information Center – Employee of the Month, May 1997 & January 1998 Motorola Western Open – Volunteer, 1994 - 1999

Lake County Habitat for Humanity – Volunteer (Corporate Project Coordinator), 2006 - 2011 Greater Chicago Food Depository – Volunteer (Coordinator), 2006 - 2011 Junior Achievement Bowl-A-Thon – Volunteer (Team Captain), 1996 - 2000, 2004 - 2007 LifeSource – Volunteer (Blood Captain), 1994 - 2001, 2004 - 2014 Feed My Starving Children – Group Coordinator, 2014 - Present Bloomingdale Lightning Futbol Club – Manager/Coach, 2010 - 2020 Bloomingdale Lightning Futbol Club – Board Member, 2015 - 2020

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