Customer Service Financial Services

Nicole Clark

*** ******* **** **

Lilburn, GA ***47 404-***-**** **********@*****.***

Dear Hiring Manager,

I am writing to express my interest in a customer service or training position at your organization. With over 15 years of experience in financial services, education, and corporate training, I bring a unique blend of service excellence, instructional leadership, and a passion for helping others succeed.

In my current role at Delta Community Credit Union, I’ve served as a Card Fraud Advisor, Member Care Agent, and Teller. Beyond supporting members with complex needs, I’ve trained new hires, developed instructional materials, and monitored performance for quality assurance. My earlier experience as a Corporate Trainer at Bell Canada and as a Lead Teacher at the YMCA further strengthened my ability to design engaging learning experiences and coach individuals toward success.

I’m known for my professionalism, attention to detail, and ability to connect with people from all backgrounds. I hold a Bachelor of Arts in Sociology & Health and Society, an Education Diploma with Honors, and a TESL Certificate. I’m confident that my dedication to service and learning would make me a valuable asset to your team.

Thank you for considering my application. I would welcome the opportunity to contribute to your organization’s success and discuss how my experience aligns with your goals.

Sincerely,

Nicole Clark

Nicole Clark

231 Newport Lane SW · Lilburn, GA 30047 · 404-***-**** · **********@*****.***

Professional Summary

Experienced customer service and training professional with over 15 years of success in financial services, education, and corporate training. Skilled in coaching, instructional design, and performance monitoring. Known for delivering exceptional service, developing effective training materials, and fostering team growth.

Professional Experience

Card Fraud Advisor / Trainer

Delta Community Credit Union — 2015–Present

•Train and mentor new employees on fraud prevention, compliance, and customer service protocols.

•Develop instructional materials and job aids to support onboarding and continuous learning.

•Monitor call quality and provide coaching to improve performance and service delivery.

•Recognized for excellence in communication, attention to detail, and team collaboration.

Member Care Agent / Teller

Delta Community Credit Union — 2007–2015

•Delivered personalized service and educated members on financial products and services.

•Created an instructional manual for internal training use.

•Supported onboarding of new team members through peer coaching and knowledge sharing.

Corporate Trainer & Direct Marketing Associate

Bell Canada — 1994–1999

•Delivered training programs for new hires on systems, products, and customer service.

•Created detailed training manuals and evaluated call center performance.

•Led team meetings and provided feedback to enhance service quality.

Lead Teacher YMCA — 2006

•Designed and implemented lesson plans for early learners.

•Created student progress reports and communicated with parents and leadership.

Youth Counselor

Carnival Cruise Lines — 2003 (Contract)

•Facilitated educational and recreational activities for children and teens.

•Adapted instructional materials to meet individual learning needs.

Teaching Assistant

Trinity Montessori — 2001 (Contract)

•Supported classroom instruction and assisted with student assessments.

•Used educational technology and visual aids to enhance learning.

Education

•Education Diploma with Honors — Sheridan College, Canada (2005)

•TESL Certificate — Benns International Schools, Canada (2002)

•Bachelor of Arts in Sociology & Health and Society with Honors — York University, Canada (1998)

Certifications & Achievements

•Certificate in Managing Employee Performance and Building a Team

•Course Completion: Commitment to Excellence

•Featured in I Connect Success Story (March 2022)

•Employee of the Month for performance and call quality

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