Customer Service Front End
Resume:
Vendetta Williams
Troy, NY *****
********************@*****.***
Professional Summary
I have 10+ years of customer service, from working at Duane Reade as a cashier then promoted to head cashier in New York city to working at ShopRite as acashier then promoted to frontend supervisor customer service in Albany and Macys as a Customer service captain in colonie. Authorized to work in the US for any employer
Work Experience
Supervisor
Sodexo-Albany, NY
September 2025 to Present
Pack out stock room rotate product.
• Check for expired items .
• Fill coolers .
• Make sure breaks and lunches are covered.
• Audit register and pull financial reports at the end of the night.
• Prep store for the next day.
Cashier/Customer Service
Boscov's Department Store-Colonie, NY
April 2024 to September 2025
Provide great customer service,
• help on the sales floor
• moving products,
• check fitting rooms
Cashier/Customer Service
Hannaford-Colonie, NY
December 2023 to May 2024
Cash customers out at the pos, gather shopping carts Shoprite Cashier
Shoprite-Albany, NY
May 2012 to November 2023
Ring customers at the register, audit frontend register in the morning and at closing,pull morning paper,assigned cashiers to a register for there shift, pùll morning paper work,balance register scales,train and couch new cashiers
Customer Service Captain
Macys
July 2019 to April 2023
• Return customers product via in person and online
• lunches and breaks are covered
• train new associations
• check fitting rooms
Front End Supervisor
Shoprite Albany-Albany, NY
March 2012 to July 2019
*Bakery clerk
*Cashier
*front end supervisor
*Price changing clerk
*Customer service clerk
Housekeeper
Baymont Inn-Colonie, NY
January 2011 to December 2011
*clean rooms
*makeup beds
*clean bathrooms
*vacuum rooms and common areas
*fold sheets and all linens
*Laundry attendant
Housekeeper
Baymont Inn-New York, NY
March 2011 to October 2011
• clean rooms
• makeup beds
• clean bathrooms
• vacuum rooms and common areas
• fold sheets and all linens
• Laundry attendant
• Periodically covered the front desk
Store Clerk
Joseph A. Banks
January 2010 to December 2010
*fold shirts, hang ties and Jean's
* help customers with there shopping needs
Merchandising Clerk
Aj. Wright
January 2009 to December 2009
use the scanning gun to mark down merchandise
• ring customers out using the pos system
• place alarm tags on high priced items
Store Clerk
Sunoco inc
January 2008 to December 2008
*stock shelves with product
*sweep and mop store pull cooked food
Shelves that was not sold and discard it
*ring out customers using a pos system
Sales Merchandiser
Education
Middle school education
Business Management (Associate's degree)
9th
Skills
• Forklift
• 10 key typing
• Client services
• Demand planning
• Manufacturing
• Packaging
• Phone etiquette
• Computer skills (6 years)
• Microsoft Word
• Organizational skills
• Employment & labor law
• Social media marketing
• Team management
• Administrative experience
• Interpersonal communication
• Customer communication
• Customer relationship management
• Mentoring
• Customer service management
• Cash management
• Laundry
• Cash handling
• Manual food inventory counts
• Complaint handling
• Microsoft Powerpoint
• Working with people with disabilities
• Training & development
• Processing cash transactions
• Food industry
• Cross-selling
• Children
• Microsoft Office
• Medical terminology
• Appointment scheduling
• Employee evaluation
• Job-specific skills training (staff training program)
• Computer operation
• Planograms
• Human resources
• Hospitality management
• Windows
• Warehouse management
• Order picker
• Guest services
• Grocery store
• Inventory Control
• Mobile applications
• Inventory tracking
• Merchandising
• Handling customer inquiries
• Leadership
• Computer literacy
• Retail sales
• Basic knife skills
• Hospitality
• Manual handling
• Caregiving
• Home health
• Order picking
• Relationship management
• Food service
• POS systems
• Clear language communication
• Patient observation
• RF scanner
• Correspondence management
• Office experience
• Staff training
• Retail Management
• Clerical experience
• Product demos
• Hotel experience
• Basic math
• Time management
• Food service inventory management
• Multi-line phone systems
• Customer relationship building
• Writing skills
• Materials handling
• Childcare
• Shipping & receiving
• Workday
• HR sourcing
• Continuous improvement
• State and federal pharmacy laws
• Order fulfillment
• Front desk
• Restaurant experience
• Customer service
• Cashiering
• Crew management
• Communication skills
• Call center
• Picking & packing
• Guest relations
• SSO
• Food hygiene
• Cash register
• Senior care
• Mail processing
• Interpersonal skills
• Teaching
• Warehouse experience (4 years)
• Written communication
• Typing
• POS (10+ years)
• Sales
• Inventory data entry
• Meal preparation
• IT
• Microsoft Outlook
• Baking
• Cost control
• English
• Construction
• AWS
• Food safety
• Experience with children
• Payroll
• Housekeeping management
• FDA regulations
Languages
• English
Certifications and Licenses
Professional Collection Specialist (PCS)
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