Operations Manager Customer Service

Amanda Brough

Holyoke, MA *****

*************@*****.***

+1-413-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Operations Manager

Ulta-Holyoke, MA

December 2023 to Present

• Implemented new staff training process, incentive program, and career advancement initiatives to identify, coach, and support high performers and management trainees

• Conducted regular performance evaluations for team members, providing feedback on areas of improvement and recognizing achievements

• Developed key performance indicators (KPIs) for each department within the organization to track progress towards operational goals

• Managed inventory levels to ensure optimal stock availability while minimizing carrying costs

• Created employee development programs focused on enhancing technical skills

• Managed the implementation of new technology systems, resulting in improved operational efficiency

• Conducted regular audits to ensure compliance with regulatory requirements and industry standards

• Developed and implemented standard operating procedures (SOPs) for all operational processes

• Analyzed data trends to identify opportunities for cost reduction without compromising quality or service levels

Freelance Makeup Artist

MAC Cosmetics-Holyoke, MA

December 2022 to Present

I am an on-call / freelance makeup artist with amazing customer service skills. I travel throughout the company's locations to support in both artistry and retail settings. Assistant Manager

MAC Cosmetics-Holyoke, MA

February 2011 to January 2023

1. Managing a staff, constructive feedback, building skills, training, interviews. 2. Working with excel spreadsheets, doing weekly and monthly paperwork including revenue calendars and scheduling.

3. Fill in for manager on days off, vacations, and leave of absence (temporary promotion) Education

High school diploma or GED

Skills

• Communication skills (10+ years)

• Sanitation

• Customer service (10+ years)

• Sales management (10+ years)

• Teaching

• Negotiation (10+ years)

• Cash Handling (10+ years)

• Shift management (8 years)

• Retail management (6 years)

• PeopleSoft

• Supervising Experience (8 years)

• Management (8 years)

• Analytics

• Assistant Manager Experience (8 years)

• Merchandising (2 years)

• XML

• Upselling (10+ years)

• Team management (10+ years)

• Bookkeeping (6 years)

• Makeup application (10+ years)

• Sales (10+ years)

• Color theory (10+ years)

• Retail sales (10+ years)

• Employee orientation (10+ years)

• Cashiering (10+ years)

• Interviewing (10+ years)

• Recruiting (10+ years)

• Inventory control (10+ years)

• Store management (6 years)

• Retail maths (10+ years)

Contact this candidate