Customer Service Data Analyst

Lucy Harvey

Soddy-Daisy, TN *****

*************@*****.***

+1-423-***-****

Professional Summary

Friendly and energetic with years of experience providing exceptional customer service to patients in a healthcare environment. Always ready to learn something new. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Unit Clerk/Secretary

Erlanger Health System-Chattanooga, TN

September 2006 to June 2013

• Complete customer care

• Performed clerical duties

• Maintains a line of communication between the patient and clinical staff

• Answered multi- phone lines

• Established patient records

• Maintain unit supply inventory

• Transcribe orders

• Schedule labs and test

• Team player

Certified Nursing Assistant

Alexian Brothers Health Systems-Signal Mountain, TN June 2000 to September 2006

• Customer service

• Help patients with basic needs

• Vital signs

• Assist with medical procedures

• Computer charting

• Took orders from physicians and nurses

Data Analyst

Intergraph Corporation-Madison, AL

June 1999 to June 2000

• Collected and sorta data for the government

• Organized and simplified numeric information

• Digitized maps

• Customer service

Unit Clerk/Secretary, PCT

Education

High school diploma

Lincoln County High School-Fayetteville, TN

May 1996 to May 1999

Skills

• Typing

• Medical coding

• Productivity software

• Vital signs

• HIPAA

• Medical office experience

• Multi-line Phone Systems

• Organizational skills

• Patient observation

• Microsoft Access

• Medical Billing

• Laboratory Experience

• Medical terminology

• 5G

• Word processing

• Microsoft Excel

• ICD-10

• Social media management

• Google Docs

• Medical records

• Customer service

• Filing

• Computer literacy

• Microsoft Word

• Medical Coding

• Medical Terminology

• Medical Records

• Windows

• Clerical experience

• Medical Office Experience

• Hospital experience

• Medical billing

• Microsoft Outlook

• English

• Human resources

• EMR systems

• Medical receptionist

• Insurance Verification

• Clerical Experience

• Electronic health records (EHR) management

• Computer skills

• Laboratory experience

• Front desk

• Time management

• Communication skills

• Hospital Experience

Certifications and Licenses

CNA

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