Customer Service Representative
Resume:
Jasmine Goudeau
Spring, TX *****
********@*****.***
Professional Summary
Accomplished Customer service representative with 7 years of experience in retail and hospitality, excelling in delivering exceptional customer experiences. Proven ability to manage cash handling and administrative tasks efficiently while utilizing strong computer skills. Committed to enhancing customer satisfaction and fostering positive relationships, with a track record of success in fast-paced environments. Seeking to leverage expertise in a remote customer service role. Willing to relocate to: The Woodlands, TX - Spring, TX Authorized to work in the US for any employer
Work Experience
Sales Associate
CVS Health-Spring, TX
May 2023 to Present
• Effectively communicated promotions, discounts, and special offers to customers at the point of sale
• Maintained a clean and organized work environment to enhance the shopping experience for customers
• Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
• Participated in regular training sessions to stay updated on product features, industry trends, and sales techniques
• Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
Stocker
Target-The Woodlands, TX
October 2019 to August 2023
• Effective Team Member
• Managed store stockroom
• Excellent communication with customers and team members.
• Assisted other departments as needed.
• Restocked sales floor daily
Customer Service Representative
Alorica-Humble, TX
March 2017 to October 2019
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Managed escalated customer issues with professionalism and empathy, ensuring swift resolution while maintaining a positive brand image
• Recognized as a top performer within the department based on consistently high levels of customer satisfaction ratings
• Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure
• Contributed to team success by achieving individual targets while also supporting colleagues during peak periods
Hostess
Sodexo-Houston, TX
September 2014 to March 2017
Assisted patients with meal orders
• Organized kitchen
• Delivered orders to each patient
• Restocked the area
• Assisted nurses with meal prep
• Very efficient with keeping the pace of the line
• Effectively communicated with guests to understand their preferences and accommodate special requests, resulting in high customer satisfaction ratings
• Collaborated with the kitchen staff to ensure accurate wait time estimates based on table turnover rates Education
High school diploma
Carl Wunsche Sr High School-Spring, TX
August 2009 to June 2012
Skills
• Computer skills
• Cash handling
• Microsoft Word
• Early childhood education
• Front desk
• Microsoft Excel
• Financial services
• Sales
• English
• Typing
• Filing
• Teaching
• Microsoft Outlook
• Cash register
• Customer service
• Microsoft Office
• Time management
• Administrative experience
• Classroom experience
• Childcare
Certifications and Licenses
CPR Certification
May 2023 to Present
Contact this candidate