Customer Service Continuous Improvement
Resume:
Michas Taitano
Lynnwood, WA *****
*************@*****.***
Objective:
Dynamic and results-oriented sales and management professional with a proven track record of success in motivating and training others in logistics, customer service, and event coordination. 3-time 5-star author of books “Empowering Autism,” “Chasing Casey” and “Escaping Yesterday.” Adept at multitasking and thriving in fast-paced environments, with a strong commitment to excellence and continuous improvement. Bilingual in English and Spanish, with exceptional interpersonal and communication skills. Possesses a solid foundation in communications and operations. Recognized for academic excellence and awarded prestigious honors, demonstrating a commitment to academic and professional excellence.
Motto: “Sometimes enduring is winning. A persons’ quality is better viewed by what is endured, than by what is achieved.” (Chasing Casey by Taitano M 2014) Skills & Abilities:
• Management skills
• Communications Specialist
• Sales
• Bilingual English and Spanish
• Youth Mentor Gang Volunteer at Green Hill Juvenile Detention
• Lead Shipping and Receiving Clerk/Orientation Clerk Trainer
• Lead Warranty Clerk
• Lead Quick Ship Clerk
• Trucking allocations/Fuel Billing Clerk
• Able to execute multiple incoming/outgoing orders simultaneously while working in a high-paced, on-demand atmosphere.
• Excellent customer service skills
• Warehouse experience
• Forklift experience.
• Microsoft Basic and Excel Programming
• Acted as an advocate for the hotel, be a facilitator of ridiculously personal requests, and develop relationships with guests that will compel them to return
• Review arrivals noting special requests, blocking rooms as needed
• Check in and out hotel guests in a confident, professional, and friendly manner
• Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
• Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty
• Verify credit limit report
• Review daily the selling status of the hotel using yield management system
• Communicate by telephone and/or radio with other departments: Reservations, Sales, Housekeeping, Bell Staff, and Valet
• Guided customers through their options for phones and phone plans Certifications:
2025 Presidents List University of Washington
2024 Dean’s List University of Washington
2023 Academic of the Year Award Winner
President’s List 2023
Dean’s List for academic achievement 2023 4.0 GPA
Scholarship award transfer “University of Washington” Best reviewed Indie Books (Kirkus Book Reviews)
Makin’ it Work (interpersonal workforce relations) Mathematic Alternative Resolutions (non-linear problem solving) Forklift Certification (Multiple Forklift Operations) Safety Covid Certificate (Chemical disposal/treatment/PPE) Emergency Response Award Bolt Creek Fire Volunteer Aid Education:
BA Soc-LJS (Sociology/Law and Justice) University of Washington, Seattle (2025) AA Communications with Honors/Journalism (President’s List) 2021 to 2023 2023 Academic Student of the Year Winner 2022-2023 Electrical/Maintenance/ Plumbing/ Carpentry/ HVAC - Community College 2012 Employment Detail:
Direct Demo LLC 2024 to Present
• Training others in sales and demonstrations of products at Costco Business Elite Transportation Services Uber (Note: this is NOT regular Uber) 12/2024-Present
• Executive Reservation Transportation
Cintas Corporation: Machine Operator Lead May 2024-12/21/2024 Inventory/Production/Machine Operator
Call: Human Resources (Shunte) 425-***-****
• Inventory Tracking
• Meet production deadlines
• Machine diagnostics/ operator
Work Study: University of Washington Meaney Hall Seattle Campus Jan 2024 to April 2024 Usher/ Set up crew member (References: Nancy Hautala 206-***-****/206-***-****
(******@**.***) (Reference 2: Levi SY 206-***-****/360-***-**** (********@**.***)
• Assist in setting up event spaces, including arranging chairs, tables, podiums, and other equipment according to event requirements and diagrams.
• Ensure event spaces are clean, organized, and presentable before guests arrive, including sweeping floors, removing debris, and arranging signage as needed.
• Greet guests, check tickets, and provide directions or assistance as needed to ensure a positive experience for attendees.
• Help manage crowds during events, including directing attendees to their seats, monitoring entrances and exits, and assisting with crowd flow to maintain safety and order.
• Provide support to presenters and performers, including assisting with equipment setup, troubleshooting technical issues, and ensuring they have the resources they need for a successful presentation.
• Be familiar with emergency procedures and protocols, including evacuation routes and first aid procedures, and assist in implementing them if necessary.
• Assist in the maintenance and upkeep of event equipment and supplies, including cleaning and storing items properly after use to ensure they are in good condition for future events.
• Work collaboratively with other staff members and event organizers to ensure smooth coordination and execution of events, including communicating effectively and following instructions from supervisors.
Industries Tumwater, WA Nov 2020 to Dec 2023
Shipping, Receiving and Billing Lead Clerk/Trainer Reference: (Manager/Supervisor Phil Dawson 360-***-**** (************@*****.***)
• Supervised and trained shipping and receiving clerks in accordance with company policies and procedures, including accounting, billing, and inventory control.
• Coordinated inbound and outbound shipments, ensuring accuracy and timeliness in delivery.
• Oversaw inventory management, including stock replenishment, cycle counting, and reconciliation.
• Implemented quality control measures to minimize errors and discrepancies in shipping and receiving processes.
• Utilized software systems (e.g., ERP, WMS) to track shipments, update inventory records, and generate reports.
• Collaborated with cross-functional teams to resolve logistics-related issues and optimize warehouse operations.
• Conducted regular audits of shipping and receiving activities to maintain compliance with regulatory requirements and internal standards.
• Implemented safety protocols and provided training to staff on proper handling of materials and equipment to prevent accidents and injuries.
• Efficiently and accurately picked, packed, and shipped orders according to established procedures and deadlines, ensuring customer satisfaction and on-time delivery.
• Utilized forklifts, pallet jacks, and other warehouse equipment to safely load and unload incoming and outgoing shipments, optimizing space utilization and minimizing damage.
• Conducted regular inventory counts and reconciliations to maintain accurate stock levels, identified discrepancies, and collaborated with supervisors to resolve issues.
• Maintained a clean and organized warehouse environment, including sweeping floors, organizing shelves, and disposing of packaging materials, contributing to a safe and productive workplace. REFERENCES:
Phil Dawson (supervisor Tumwater) 360-***-****
Joe Psaradelis (current supervisor) 425-***-****
Dave Steven (former coworker/ business owner) 206-***-****
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