Patient Access Customer Service
Resume:
S B
Sinnamon Byrd
PROFESSIONAL PROFILE
Developed critical thinking and advisory skills in dynamic, client-focused environment, looking to transition into new field. Excels in communication and problem-solving, providing valuable insights and support. Ready to apply these transferable skills to drive success in different industry.
WORK EXPERIENCE
Apple / Conduent - Support Advisor I
Remote
04/2025 - 10/2025
MMC Group LP - WFH Patient Access Consultant
Remote
09/2024 - 02/2025
Answer inbound calls, assist customers with their needs, handles chats and email inquiries.
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Troubleshoot technical issues with Apple devices and services, walk them through step-by-step solutions.
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Use technical expertise and creativity to problem solve for customers, especially with unresponsive devices or incorrect charges.
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Inform customers about Apple products and services, help them understand ad access features.
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● Navigate through multiple systems and applications while on calls. Led customer engagement initiatives to enhance service quality and satisfaction.
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Mentored junior advisors, fostering professional development and knowledge sharing.
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Analyzed customer feedback to identify improvement opportunities in service delivery.
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● Inbound Phone Queue/General Program Inquires
● Research and resolves any claim denials or underpayment of claims. Effectively utilizes various means for collecting information using approved methods, which could include phone, fax, mail, and online methods.
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Works with patient, provider and or internal shared services to ensure all necessary documentation is received and complete in accordance
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*************@*****.***
Manchester, GA 31816
SKLI
● Analytical thinking
● Time management
● Critical thinking
● Written communication
● Relationship building
● Problem-solving
● Conflict resolution
EDUCATION
Ultimate Medical Academy
HIPAA Essentials for Healthcare
Professionals Certificate
01/2025
Rasmussen University
Associates of Applied Science and
Marketing
01/2023
Ultimate Medical Academy
Associate of Science Degree: Health
science Medical Administration
Omni Interactions - TurboTax Call Representative
Remote
04/2024 - 06/2024
MMC Group LP - WFH Patient Access Consultant
Remote
09/2023 - 02/2024
with program policy.
Provides exceptional customer service to internal and external customers; resolves any customer requests in a timely and accurate manner; escalates complaints accordingly.
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● Pharmacy triage and coordination
Provided exceptional customer service by assisting clients with TurboTax software, ensuring smooth and efficient tax filing experience.
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Resolved customer inquiries related to tax preparation, software navigation, and troubleshooting technical issues, maintaining a high level of professionalism and empathy.
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Utilized Omni Interactions' virtual platform to manage and respond to customer calls, emails, and chat inquiries, ensuring timely and accurate support.
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Achieved high customer satisfaction ratings by effectively addressing concerns and providing clear, concise solutions.
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Collaborated with team members to share best practices and improve overall service quality.
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Maintained up-to-date knowledge of TurboTax products, tax laws, and regulations to provide accurate information and support to customers.
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Handled a high volume of calls during peak tax season, demonstrating strong time management and multitasking skills.
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● Inbound Phone Queue/General Program Inquires
● Researches and resolves any claim denials or underpayment of claims. Effectively utilizes various means for collecting information using approved methods, which could include phone, fax, mail, and online methods.
●
Works with patient, provider and or internal shared services to ensure all necessary documentation is received and complete in accordance with program policy.
●
Provides exceptional customer service to internal and external customers; resolves any customer requests in a timely and accurate manner; escalates complaints accordingly.
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● Pharmacy triage and coordination
Contact this candidate