Duke University Staff Assistant
Resume:
SHALONDA DRAKE
********.*****@****.***
Objective
A highly motivated, enthusiastic, student-oriented staff assistant with over twenty-four years at Duke University looking to obtain an opportunity to apply my skills and talents to collaborate and participate in student success at Duke. Strengths include working independently, flexibility, planning, attention to detail, and engaging with students, staff, and faculty.
Skills and Core Competencies:
Duke @ Work
SuccessFactors HR Management system
Buy @ Duke
Microsoft Office Suite, Visio, Adobe Suite
Exam proctoring and management
Teams
Various Internet Platforms: Microsoft Edge, Google Chrome, Firefox, Zoom, Mozilla, Google Docs
Licensed Notary
Concur
Qualtrics
Duke confidentiality guidelines and FERPA regulations
Canva
Bachelor’s Degree Business Administration Strayer University (12/2026)
Completed CO 10 Financial Certification Duke University December 2023
College Student Wellbeing, Trauma, & Resilience, FL State Completed Nov. 2022
Office Administrator, Professional Development Institute Duke University Completed 2004
Experience: Duke University Career Employee (25 years)
Office of Undergraduate Education
Staff Assistant Faculty and Student Engagement December 2021-2022
Provide administrative support to Faculty in Residence (FiRs) and student-run programs in OUE.
Assist with processing FLUNCH, VLEARN, and Muser requests.
Oder supplies for director
Schedule catering and locations for events for FiRs, students, and the director
Schedule, record, and upload monthly FiR zoom meetings and in person meetings.
Process the director’s procurement card transactions and ensure all transactions are paid from the correct fund codes.
Schedule student trips/programs such as Spring Breakthrough
Staff Assistant Academic Advising Center September 2005-Present
Maintain office website and DukeFlyer information verifying all information is accurate and in real time.
Assist advising staff in accommodating undergraduate students, such as providing information, schedule appointments, and make appropriate referrals as needed.
Provide general office support such as order supplies, make copies and run office errands as requested.
Assist new hires with getting Duke IDs, parking permits, procurement cards and building access.
Complete building maintenance, security, and grounds requests.
Notary Public, notarize documents for university business, students, and staff.
Coordinate space and office organization.
Maintain budget and track expenses; utilize Concur to process corporate card transactions.
Maintain paper and electronic files.
Compose business letters, and compile data for expense and statistical reports.
Manage unit calendars, meetings, events and travel arrangements.
Ensure changes in programs and outcomes are well documented, identify program needs, and create and implement data management and collection techniques.
Create surveys in Qualtrics for feedback from conferences, meetings, and events.
Assist other AAC staff with special projects as needed.
Assist search committees within Student Success by scheduling candidate interviews, travel arrangements, resume redaction, and candidate selection.
Clerk IV Undergraduate Admissions January 1999-September 2005
Process undergraduate admissions applications for Trinity College and Pratt School of Engineering.
Maintain mailing lists for potential applicants and schools.
Greet visitors visiting for college tours and information sessions.
Verify student application information.
Train new staff and supervise work-study students.
Approve timecards and create schedules for assigned shifts and overtime if needed.
Prepare and mail acceptance and rejection letters.
Special Assignment
Contact Tracer / C-Team Student Affairs September 2020- September 2021
Performed duties associated with COVID-19 case and case trace investigations.
Called close contacts of newly diagnosed COVID-19 patients and communicated further actions to those individuals with professionalism and empathy.
Collected and recorded highly sensitive information into a secure database.
Followed approved call scripts to collect and share information with interviewees while maintaining adherence to policies and procedures.
Provided contacts with approved information about quarantine procedures and if appropriate referred them to testing or social resources.
Ensured students were socially distancing during meals, social gatherings, and wearing masks or other appropriate face coverings while in public spaces on campus.
Reported violations to Student Health, Student Affairs, and if necessary, Duke Police.
Recorded student contact information if they are practicing social distancing or wearing a mask and ask if they would like to be photographed and featured in the student newspaper or online.
References
Cynthia Duarte Idella Irons
Director (Testing Center) Admin. Coordinator (Undergraduate Admissions)
*******.******@****.*** ******.*******@****.***
Edwina Newman
Business Manager (Retired)
**************@*****.***
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