Customer Service Data Entry

Pamela Posadas

San Jose, CA ***** 408-***-**** **********@*****.***

Target Role: Remote Customer Service or Administrative Support Professional Summary

Dependable and solutions-driven professional offering over 12 years of customer service, purchasing, and accounts-payable experience and 26 years in early childhood education. Recognized for exceptional communication, empathy, and accuracy in high-volume, client-focused settings. Skilled in managing customer relationships, data entry, and complex administrative workflows. Brings a calm, friendly, and professional presence to remote and collaborative environments. Core Skills

Customer Support & Client Communication • Accounts Payable • Order Processing & Data Entry • Purchasing Coordination

CRM & Database Management • Microsoft Office • Google Workspace • Zoom • Teams • Scheduling & Documentation

Empathy & Conflict Resolution • Vendor Relations • Remote Collaboration • Strong Written & Verbal Skills

Professional Experience

Lead Teacher – KinderCare Learning Centers, San Jose, CA 2015 – Present

- Serve as main communication link for 20+ families, managing inquiries, scheduling, and conflict resolution with empathy and efficiency.

- Prepare reports, update digital records, and maintain confidential documentation with a high degree of accuracy.

- Mentor and train new staff, fostering teamwork, consistency, and strong customer-service values. Teacher – Bright Horizons Family Solutions, San Jose, CA 2018 – 2021

- Handled family communication via email, phone, and video meetings with professionalism and care.

- Utilized digital tools to track progress, record data, and coordinate schedules.

- Praised for calm demeanor and positive engagement with diverse families and colleagues. Customer Service / Buyer Representative – Fox Racing, Morgan Hill, CA 2003 – 2015

- Managed high-volume inbound calls and emails, processing orders and resolving complex customer issues.

- Collaborated with warehouse and accounting departments to ensure smooth purchasing and shipping processes.

- Supported the buying department with vendor communication, cost comparisons, and order tracking.

- Recognized for accuracy, multitasking, and professional customer relations. Accounts Payable / Customer Service Associate – Attitudes Catalog Company, San Jose, CA 1991 – 2003

- Processed vendor invoices, verified purchase orders, and reconciled payments in a high-traffic department.

- Communicated with vendors and customers to resolve billing discrepancies and maintain positive relationships.

- Entered data with near-perfect accuracy while meeting strict deadlines.

- Provided customer support by phone and email, assisting with order adjustments and account inquiries.

Education

San Jose City College, San Jose, CA

Some College – Early Childhood Education

Technical Skills

Microsoft Office (Word, Excel, Outlook) • Google Workspace • CRM Systems • Data Entry Software • Zoom Teams Slack

Key Strengths

• 26 years of combined experience in communication, customer care, and administration

• Strong multitasking and data-entry accuracy in remote or fast-paced settings

• Empathetic communicator with proven reliability and problem-solving skills

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