Data Entry Customer Service

Ruth Ann Ferguson

OGDEN, UT ***** 801-***-****

*******************@*****.*** Bold Profile

PROFESSIONAL

SUMMARY Professional with background in customer service and administrative support. Proven ability to manage high-volume calls and resolve issues efficiently. Demonstrated ability in conflict resolution and effective communication. Dependable and adaptable to changing needs, with excellent communication and problem-solving abilities.

SKILLS • Fast learner • Microsoft office

• File organization • Document filing

• Notary public • Task prioritization

• Legal/Court processes • Exceptional telephone etiquette

• Negotiation • Confidentiality

• Document preparation • Customer service

WORK HISTORY LEGAL ASSISTANT 07/2009 to 07/2025

Jensen & Sullivan LLC Ogden, UT (40 Hours Per Week) Managed a high-volume of collection matters, including debt collection lawsuits.

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Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.

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.Drafted and prepared a wide range of legal documents, including summons, complaints, default judgment, release of garnishments, and satisfactions of judgment.

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Coordinated and tracked the service of legal documents for multiple servers, including filing proofs of service with the courts.

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Maintained and organized physical and electronic cases, ensuring accuracy and calendaring all court deadlines for timely filing.

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Assisted in negotiation and drafting of settlement agreements, facilitating amicable resolutions in numerous cases.

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ACCOUNT DATA ENTRY CLERK - RECEPTIONIST 03/2005 to 07/2009 Bonneville Collections Ogden, UT (40 Hours Per Week) Entered and maintained accurate data in company databases and spreadsheets.

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• Trained new staff on data entry protocols and best practices for accuracy. R F

• Completed data entry tasks with accuracy and efficiency.

• Updated and maintained customer information, documents and records.

• Followed data entry protocols, rules and regulations. Managed multi-line phone system, directing calls to appropriate departments with accuracy and professionalism.

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Processed incoming and outgoing mail, ensuring timely distribution and communication across departments.

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Maintained confidentiality of sensitive information by adhering to strict company policies regarding privacy and security.

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Maintained a strong attendance record, demonstrating reliability and commitment to the role as an Office Data Entry Clerk.

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DATA TRANSCRIBER GS-0356-04 02/2003 to 03/2005

Internal Revenue Service, IRS Ogden, UT (40 Hours Per Week) Transcribed large volumes of data accurately and efficiently to support operational needs.

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Implemented quality control measures to ensure data integrity and consistency across projects.

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Safeguarded sensitive information through strict adherence to confidentiality policies and guidelines.

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Supported database management efforts by accurately entering transcribed data into designated systems.

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• Completed data entry tasks with accuracy and efficiency. DATA CONVERSION OPERATOR 05/2002 to 01/2003

United States Post Office Salt Lake City, UT (20-30 Hours Per Week) Operated data entry systems to ensure accurate conversion of large datasets.

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• Reviewed and validated converted data for consistency and integrity. Utilized keypunch and electronic data entry machines from source documents to input source used by computer processing.

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EDUCATION High School Diploma 05/1977

Bonneville High School, Washington Terrace, UT

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