Customer Service Data Entry

**** ******* **. ****, **** Jacksonville, FL ***** 904-***-**** *********@*****.***

Summary

· Experienced logistical and Customer service professional with over five (5) years of industry experience, seeking a progressive opportunity where I can continue to learn, grow, and develop my knowledge, skills, and ability with a stable and growing company. TECHNICAL

· Microsoft Office Suite · AS-400 · Oracle

· Vector

· Great Plains / Quick Books

· TMS (System of Record)

· Standard Application Platform

·

CUSTOMER SERVICE

· Patiently and precisely resolves customer and account issues and concerns

· Interact with customers directly to establish business rapport, and relations OPERATIONS SUPPORT

· Ability to learn, adjust, and adapt to changes in workplace environment

· Function as team player, building consensus within the workplace

· Use (Synergy) as a positive workplace theory and concept

· Excellent communication skills and problem solving with handling customer service needs daily

· Assisted the Supervisor when needed for additional workflows and etc.

· Pulled the reports and ran them daily

· Reconciled credit card batches and refunds in the Great Plains System Daily

· Called the insurance companies and customers for Collections regarding past due invoices that needed to be paid.

· Worked duties included tracing and tracking freight for customers, data entry for orders once our sales department booked freight, and general administrative duties.

· Processed payment for various carriers for load movements, quick pays (T-check), expedite past due invoices, and email carriers payment status as requested.

· Facilitated management of net 30 monthly team goal yards. Turned past due and non-paid customers over to our legal department to handle legal actions.

· Searched for available trucks and helped load railroad materials for the drivers. Handled "on-call" duties once a month for ALLFR8/CSX with a 24-hour turnaround time

. Assisted with Work at Home Virtual (SME) with Advocates and the members on their Healthcare benefits Plans, etc. and Traveled to the Philippines with assisting the Upskilled Training Class Advocates with Live Calls, etc. Experience

SAGILITY HEALTHCARE BLUE SHIELD OF CALIFORNIA 6/2024 PRESENT SAGILITY HEALTHCARE HUMANA HEALTHCARE INSURANCE 01/2020 - 05/2024 PREMIUM BENEFITS SPECIALIST ALLSTATE BENEFITS 3/2017 -2/2019 ACCOUNTS RECEIVABLE SPECIALIST ITEL LABS 9/2016 12/2016 ACCOUNTS RECEIVABLE ANALYST GE CAPITAL 05/2016 09/2016 CUSTOMER RELATIONS REPRESENTATIVE MOMENTUM TRANSPORTATION 05/2014 03/2015 CUSTOMER CARE REPRESENTATIVE ELEETS TRANSPORTATION 09/2008 11/2013 CUSTOMER CARE COORDINATOR ALLFR8 LOGISTICS 02/2007 07/2008 Page 2

Education

Memphis Trade Center

Douglas Anderson School of Arts (Diploma)

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