Project Manager Program

BRENDA RODRIGUEZ

Santa Clara, CA 831-***-**** ******.****.***@*****.*** LinkedIn

TECHNICAL PROGRAM / PROJECT MANAGER

SUMMARY

Accomplished Technical Program Manager with 8+ years of progressive experience delivering large-scale software solutions, championing Agile transformation, and driving cross-functional alignment in fast-paced environments. Adept at end-to-end program execution, stakeholder management, and data-driven decision-making to achieve critical business goals. PMP and CSM certified, with a track record of optimizing processes and fostering high-performing teams. EDUCATION & CERTIFICATIONS

● Project Management Professional (PMP) – PMI (Active)

● Certified Scrum Master (CSM) – Scrum Alliance

● Bachelor of Arts in Rhetoric (Emphasis: Public Discourse) – University of California, Berkeley CORE COMPETENCIES

● End-to-End Program Delivery

● Agile Methodologies (Scrum, SAFe, SDLC)

● Cross-Functional Team Leadership

● Stakeholder Engagement & Alignment

● SaaS & Cloud Integration

● Risk & Issue Management

● Data-Driven Decision Making

● Project Budget & Resource Planning

● Business Process Optimization

● Product Roadmap & ROI Analysis

TECHNICAL EXPERTISE

Cloud Platforms: Azure, AWS, Google Cloud

Databases: Familiar with MySQL, MongoDB, Snowflake, Hana DevOps & CI/CD: Understanding of Azure DevOps, Jenkins, Docker Data & Reporting: Proficient in Power BI, Tableau, Domo Programming Concepts: Basic knowledge of SQL, Python scripting Methods & Frameworks: Agile (Scrum, SAFe), OKRs, Lean, Waterfall CAREER NARRATIVE

Continued, Remote, CA

Technical Project Manager July 2024 - Present

● Lead 3 mission-critical teams (Data, AI and Automation, Simucase, Atlas) driving core revenue platforms and strategic growth.

● Established Snowflake as the single source of truth for marketing/prospect data and now driving AI adoption, including a Gemini + Snowflake LLM for secure, on-demand reporting.

● Launched ops automations that remove manual work and speed CX: Refund Bot, Slack Member-Lookup, CE Admin Bot, Auto-Enroll Cancellations (Zendesk-triggered across Athena & Atlas).

● Manage Atlas legacy migration (still serving 95% of customers) while coordinating Simucase feature expansion to grow revenue and market differentiation.

● Direct enterprise-wide initiatives (Tableau, Snowflake, AWS Athena, finance systems) projected to deliver multi-year, 8-figure savings through vendor optimization and platform consolidation.

● Strengthen executive visibility and team execution with AI-driven analytics, automated reporting, and Agile delivery practices, improving throughput by 50% and rebuilding trust.

MongoDB, Remote, CA

Technical Project Manager June 2022 – February 2024

● Led 5 teams (30 engineers) across Query Integration and Query Execution, coordinating intricate deliverables, release cycles, and cross-functional collaboration to achieve seamless project execution.

● Transformed engineering workflows, resolving tech debt, automating critical processes, and 30% operational efficiency.

● Steered Quarterly Planning sessions, enhancing visibility into business goals and mediating between Engineering and Product teams to align priorities and foster consensus.

● Delivered key features and system upgrades to enhance MongoDB’s core capabilities:

Slot-Based Execution Query Engine: Spearheaded the development of a pivotal upgrade, improving query performance and scalability.

Vector Search Implementation: Enabled advanced search capabilities for complex data types, enhancing customer search experiences.

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Time Series Collections: Designed features tailored to IoT customer needs, advancing MongoDB’s Time-Series DBMS capabilities.

Performance Improvements: Directed a company-wide initiative to enhance query and database performance across features, driving customer satisfaction.

Change Streams: Introduced real-time data access for apps, reducing complexity and risk for clients leveraging oplog tailing.

● Managed a multi-year C++ training program for interns and new hires, overseeing trainer selection, procurement, curriculum development, and feedback-driven enhancements to build engineering proficiency. Drove strategic initiatives:

● Secured leadership buy-in and delivered multi-year programs on time, ensuring alignment with business and engineering objectives.

● Directed the Query team’s division into QI and QE, handling setup, documentation, and team transitions as the appointed TPM for Query Integration.

● Oversaw the procurement and deployment of a Stack Overflow internal instance, gaining leadership approval and fostering collaboration across engineering teams.

KLA Corporation, Remote, CA

Technical Project / Program Manager July 2021 – June 2022

● Led a top 5 company-wide initiative to resolve critical data integrity issues, designing and implementing a scalable reporting solution that improved accuracy across business units by 30% and enhanced operational efficiency.

● Spearheaded a digital transformation portfolio, modernizing parts ordering tools and processes to streamline workflows, improve user experience, and enable faster decision-making across teams.

● Delivered the Parts ID to Delivery Project, consolidating multiple reporting sources and UIs into a single, unified system, reducing redundancy and increasing data reliability.

● Implemented real-time API-based updates, replacing third-party reporting tools and reducing latency in data access by 40%, enabling proactive decision-making.

● Integrated Snowflake and Power BI into reporting pipelines, providing business units with robust analytics and visualization tools for improved data-driven insights.

GuideSpark Inc., Redwood City, CA

Operations Program Manager Aug 2019 – July 2021

Technologies: Salesforce, Jira, WorkFront, Confluence, Box, Visio, Python, SQL, AWS, Agile Methodology, SDLC

● Supported two employee engagement platforms serving 1000+ client accounts and led 8-10 concurrent projects and programs.

● Managed operations for two employee engagement platforms serving over 1,000 client accounts, leading 8–10 concurrent projects and programs with a focus on scalability and operational excellence.

● Streamlined workflows by leveraging Python and SQL to automate repetitive tasks, web scraping, API integrations, and data extraction, reducing manual effort by 35%.

● Championed the adoption of a CI/CD pipeline, automating software delivery across multiple programs and projects, reducing release cycle times and improving software quality.

● Delivered high-impact projects with measurable outcomes:

Customer Support Infrastructure: Designed a ticketing system, templates, and escalation paths, building the support infrastructure from the ground up to improve resolution times and customer satisfaction.

DAM Migration: Migrated file storage systems with zero downtime, reducing monthly operating costs by $30k.

VS3 Web App Development: Replaced a legacy app tightly coupled with deprecated systems under a tight 3-month deadline by leading reverse engineering, architecture redesign, and implementation with AWS services.

Customer Support Site: Revitalized a stalled project after 12 months of no progress, establishing trust, fostering communication, and driving production readiness.

Customer Churn Compliance: Developed a new churn process to eliminate compliance risks, increasing customer satisfaction from 78% to 85%

Services Department Process Revamp: Optimized sales and upsell processes, increasing efficiency by 40% and enabling streamlined operations for the Services Department. Salinas Police Department, Salinas, CA

Word Processing Operator (Data Analyst)Jan 2015 – Aug 2019

● Generated custom SQL-based crime reports for 2,000+ monthly cases, enabling data-driven decisions for executives.

● Provided one-on-one training to 34+ officers, ensuring compliance with reporting standards and timely data entry.

● Collaborated with IT as a project manager to implement a new Records Management System (RMS) for 150+ officers, streamlining data management and automating key processes.

● Leveraged Tableau and SharePoint to create interactive dashboards, cutting manual report prep time by 40%.

● Supported Agile workflows by acting as a Scrum Master for RMS development, coordinating cross-functional teams to meet project milestones.

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