Customer Service Executive Assistant

Summary

I am self-driven and adept in customer service positions. Highly skilled at executing

multiple tasks, and I have great communication with clients. Very professional and I possess an innate ability to work both independently, and in team environments. Seeking an executive assistant position with a progressive company. E X JM E C U T I V E A S S I S T A N T

Janelle Millner

10+ years leadership and

management experience

10+ years communication and

customer service experience

8 years community volunteer

experience

Excellent organizational skills

Conflict resolution/ coordination

Microsoft Office Suite

G-Suite programs

Typing (70 wpm / 10 key)

English

French

Skills

Language

Education

Marian Catholic High School

2001-2005

HIGH SCHOOL DIPLOMA

Bellus Academy

2015-2016

MANICURIST / PEDICURIST

LICENSE

858-***-**** Experience

San Diego, California

*******.*.*******@*****.***

MULTIPLATFORM ARTIST / SMALL BUSINESS

OWNER

OriJanelle Collective (Self-Employed)

2016-Present

Enthusiastic art instructor and creative event

coordinator / entrepreneur.

Freelance editorial nail artist with special skills in nail art and creative design.

Create original artwork for clients.

Research industry trends and evaluate competitive

(BIPOC / small business-owned) products

Manage projects from concept to completion.

Instruct large groups in a classroom setting on various artistic techniques, including painting and dance. Create original artwork to teach to students in allotted class times.

Responsible for scheduling events and private parties and classes, as well as managing payments and sales. Facilitate photo shoot preparation for models,

including fashion week catwalk preparation in editorial manicuring and pedicuring.

Provide spa manicure / pedicure services, while

exuding excellent customer service to each client. Maintain a safe and efficient work environment for positive experiences.

Manage and audit daily sales while evaluating

inventory and daily costs.

Provide clerical work and scheduling for client

appointments and events.

Manage inventory for art supplies, manicuring

implements and products.

B.A. IN PROGRESS

California State Dominguez Hills

2007-2008

Experience Continued

FULFILLMENT EXPERT

Target Incorporated

2022-2024

Process online shipment and pick-up orders for

customers

Assist with inventory management on the sales floor and backstock locations

Aid customers with locating merchandise

Managed time-sensitive orders and deliveries

Assist training coaches with onboarding new hires

TRAINING/ LEARNING AMBASSADOR

Amazon Logistics

2019-2021

Conducted new hire orientation and onboarding

Responsible for training all employees on current work operations for the warehouse, and providing safety instructions daily

Aided upper management in support of the warehouse floor, and performed daily problem-solving tasks that involved inbound packages

Managed flow of inbound shipment times and

deadlines as well as inbound truck schedules

Demonstrated daily training on topics concerning

changes and upgrades around the facility

Held training sessions for associates to learn and understand more about inclusivity and diversity in the workplace

TRAINING AND SERVICE MANAGER

Forever 21 Incorporated

2008-2016

Conducted all new hire processes, including interviews, new hire orientation and paperwork, hiring events and job fairs, onboarding, and new hire training.

Supported sales floor and daily store operations,

managed daily sales and profits, maintained register cash tills and secured nightly deposits.

Scheduled, staged, and tasked employees daily and

weekly, ensuring shift breaks and meals were taken promptly while maintaining sales floor coverage.

Aided the visual stylist team and upper management with changing floor sets and supported with various tasks as needed.

Maintained accurate records of transactions and cash balances, ensuring compliance with company policies and procedures.

Enforced safety rules as well as trainings in work- relations and diversity among employees.

Motivated associates during team building meetings, and kept up morale during business hours on sales

floor, leading by example in providing exceptional customer service to clients, and support to fellow employees.

Developed strong product knowledge across various

departments, allowing for efficient customer assistance Nightly communication with corporate leaders

through email as well as daily reports and weekly

schedule spreadsheets

CO-LEADER FOR BBLM COALITION

Black and Brown Lives Matter SD / NUBIA

2014-2016

Responsible for holding weekly meetings to discuss and organize for protests and community outreach

service.

Was hosted on a political panel with the County of San Diego in relation to the Black Lives Matter movement and police brutality issues.

Corresponded and collaborated with Black Lives Matter movement in various California chapters as well as local coalitions and sub-groups

Advocacy Work

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