Customer Service Home Health
Resume:
Jessica Messenger
Springfield, OH *****
************@*****.***
Authorized to work in the US for any employer
Work Experience
QCA Claims Representative
Accuserve/code blue-Springfield, OH
April 2022 to Present
I manage claims for insurance carriers dealing with water mitigation. I keep in contact with the adjusters and policy holders. I do all the invoicing for my claims and make sure everyone that is involved is satisfied. I am support for the adjusters and contractors. I manage files on a daily basis and help them keep on track so we can send to the carriers.
Customer Service Representative
CodeBlue-Springfield, OH
April 2022 to Present
I answer the phones, use customer service skills, help enter claims and scope of works for water mitigation. I help label photos and call for needed update from the contractors. I also dispatch contractors to the site of loss within a two to four hour period. Pharmacy Technician
CVS Health-Springfield, OH
October 2021 to Present
I help customers get the prescriptions they need. I run the prescriptions through insurance. I also fill prescriptions and run the covid testing through drive-thru. Home Health Aide
Constant Care Health Services-Springfield, OH
October 2019 to Present
I currently care for a client with Cancer I help the client with every day duties. Also getting the client to appointments and making sure she is comfortable. . Home Health Care Aide
ALIGN HEALTH AND WELLNESS, INC-Beavercreek, OH
October 2015 to Present
Responsibilities
I am a home health care aid. I help my client to the bathroom, fixing meals and doing therapy with her. I do light house cleaning also.
Accomplishments
My client has a broken leg and I have worked with her to where she can now move her leg more to how it was before it was broken. I'm very proud to help my client. Skills Used
I use the skills I have learned over the years plus the new skills we use everyday to make sure my client is comfortable.
Front Desk Receptionist
Allen View Heathcare Center-Springfield, OH
May 2020 to August 2020
I was up front desk receptionist I answered the phone and the front door due to Allen view being a lockdown facility. I would direct calls to the proper center. I also handled the residents funds and the company's funds. I helped HR file paperwork.
Daycare Teacher Assistant
CREATIVE WORLD OF LEARNING-Springfield, OH
March 2018 to September 2018
I was a daycare teacher for the infant room this position was temporary. I help feed and teach the infants also lay them down for the naps. While the infants were sleeping I would clean and greet the parents at pick up.
Activity Coordinator
Wexner Heritage Village-Columbus, OH
March 2016 to May 2016
Responsibilities
I was a activities coordinator, I did most of the paper work for new rehab patients coming in. Accomplishments
I learned more about the residents needs and what they had to do on a everyday basis. Skills Used
I needed to do the paperwork on a timely basis and get it in the computer for MDS for imputing in for insurance claims.
Direct Care Worker
Springfield-Springfield, OH
March 2015 to May 2015
Responsibilities
I take care of residents with disabilities. I clean the house and help them make food if they are hungry. We assist them as much as possible. I do two hour checks on all the residents either to change them or make sure they don't need anything.
Accomplishments
This did a lot to me I enjoy helping people and getting to know the residents opened up my eyes about life. Skills Used
Hippa, cpr/first aid, infection control. I use so many I have to be there on time ready to help the residents with anything they need or want
100 Percent Inspector
ARC staffing/ Stanley electric-London, OH
October 2014 to December 2014
Responsibilities
I inspected the tail lights, head lights and the light structures before sending them to another line. The parts were made for Honda of America. I would scrap all bad parts and send the new parts out to the finishing lines.
Accomplishments
It's a fast pace position and I have quality experience that helped me out with this job. Skills Used
Fast pace, inspecting parts at all angles. Work sheets and data sheets. Quality procedures. Assembly Line Production Worker
Rital-Urbana, OH
October 2013 to January 2014
Responsibilities
I put together Dell cabinets, also wrapped them and secured them to be able to ship them out. Accomplishments
It was a medium pace job, I was impacted learning that not every cabinet is the same you have to look at all photographs and diagrams and make sure every part is In the right place. Skills Used
Team work, working at a good pace to make sure you meet the number of cabinets per day to get them out to the customer.
Quality Control Inspector
Yamada-Springfield, OH
March 2013 to October 2013
Responsibilities
I inspected the scrap parts to make sure what we were scraping were scrap. I entered all the parts in the computer and put all codes beside what was wrong with them. I would check out the lines to make sure they were not producing bad parts and make sure everything was running smooth. Accomplishments
I learned a lot about quality and what requirements that Honda of America has for the parts they assemble in the vehicles.
Skills Used
Fast pace, quality skills, working as a team to make sure lines ran great together. Assembly Line Worker
Honda-Marysville, OH
May 2010 to September 2013
I worked at Honda on assembly line doing headliners and putting in fuse boxes. I also worked on the door line putting in the windows and door handles.
Certified Pharmacy Technician
CVS Health-Springfield, OH
February 2008 to November 2010
I filled prescriptions, I put prescriptions into the computer to have them processed I also counted prescriptions. I also did customer service and helps people get their prescriptions and cash them out. Medical Assistant
Springfield-Springfield, OH
February 2006 to June 2008
Responsibilities
I was a medical assistant, I helped the doctor in the back while doing vitals and the receptionist job up front. I did insurance billing and sent labs off.
Accomplishments
This job taught me how much I care to help other people. Also taught me how to multitask. Education
Graduate in Medical Assisting
Clark county JVS-Springfield, OH
August 2004 to May 2006
College prep in Medical
Northeastern high school-Springfield, OH
August 2002 to May 2004
Skills
• Medical terminology
• Meal preparation
• Front desk
• Microsoft Office
• Quality control
• Data entry
• Forklift
• Medical billing
• Restaurant experience
• Food preparation
• Infection control
• HIPAA
• Medical receptionist
• Sales
• Home health
• EMR systems
• Office experience
• Cash handling
• OSHA
• Time management
• Filing
• Medical records
• Supervising experience
• EMT experience
• Developmental disabilities experience
• Teaching
• Meal Preparation
• CPR
• Transportation management systems
• Residential cleaning
• Customer service
• Microsoft Word
• Pharmacy technician experience
• First aid
• Medical office experience
• Microsoft Outlook
• Quality inspection
• Retail sales
• Laundry
• GIS
• Patient care
• Phone etiquette
• Caregiving
• Assembly
• Communication skills
• Computer skills
• Daycare
• Driving
• Insurance verification
• Social media management
• Microsoft Excel
• Home care
• EDI
Certifications and Licenses
CPR Certification
First Aid Certification
Driver's License
August 2022 to August 2024
Additional Information
First aid certified
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