Customer Service/Calculations Specialist
Resume:
Jeanette Lindsay
Dependable, creative individual with a professional attitude, excellent organizational accuracy skills.
Mansfield, OH 44907
************@*****.***
Authorized to work in the US for any employer
Work Experience
Calculation Specialist
Mansfield Metropolitan Housing-Mansfield, OH
October 2022 to Present
Calculate income from annual recertification packets to determine rental assistance, calculate rental increases from landlord submission form. Order supplies needed for the office. Assist in the Finance department to reconcile accounts and accounts receiveable. Assists co-workers as needed. Assists the OHAC manager with conference preparations and projects that need completion, as directed by Program Director, Program Manager, and the Deputy Director. Family Support Specialist
Richland County Children Services-Mansfield, OH
August 2022 to October 2022
Monitored and supervised visitation between parents and children. I documented the interactions between the two in the SACWIS database.
Intake Worker
Richland County Community Action-Mansfield, OH
May 2022 to June 2022
Take applications of clients in need of assistance with utilities. I make sure they have all the necessary documents that are needed for determining approval and/or denial of service. This information is then submitted to the state for review.
Associate Team Leader
H&R Block-Mansfield, OH
December 2021 to April 2022
Lead the front desk team to outstanding client service. Interacted with clients as they came in for services. Made appointments in person and over the phone, scanned documents, accepted payments for service, kept front office clean
Office Operations Supervisor
U.S. Census Bureau
December 2019 to October 2020
Supervise a team of recruiters in the field, I take calls from those who need further assistance. I document the work of each recruiter, approve or deny the hours of work submitted, train new employees, make sure the team is informed of updates. Keep records of all data in DOC website. Front Office Lead
The Salvation Army-Mansfield, OH
July 2014 to October 2014
Lead the volunteers in all aspects of client interactions. Used my training and skills to direct volunteers to excellent job performance.
Administrative Assistant
Constellation Schools-Mansfield, OH
August 2003 to June 2011
Handled multifaceted clerical tasks (e.g., data entry, filing, records management and billing) Assisted upper management. Maintained database, ensured premium service. Flexible and trusted to resolve issues.
Education
Administrative Office Technology (Certifications)
Madison Adult Career Center-Mansfield, OH
September 2011 to June 2012
Business Administration (High school diploma)
Andalusia High School-Andalusia, AL
August 1981 to May 1985
High school diploma or GED
Skills
• Finance - Finance experience (Less than 1 year)
• Billing
• Filing
• Microsoft Excel
• Computer literacy
• Excel
• Accounting and finance experience
• Receptionist
• Accounts receivable
• Basic math
• Office Management, Front Desk Reception, Administrative Support, Records Management (8 years)
• Data Entry
• Microsoft Outlook
• Microsoft Office
• Journal entries
• Managing clients in a finance role - Clients managed simultaneously in a finance role (4-6 clients)
• Recruiting
• Administrative experience
• Windows
• Supervising Experience
• Microsoft Word
• Medical terminology
• Administrative Assistant
• Managing budgets in a finance role - Largest budget managed in a finance role (More than $1M)
• Scheduling
• Customer service
• Customer support specialist experience
• Phone etiquette
• Account reconciliation
• Office Administration
• Project management in finance - Financial projects managed simultaneously (3-5 projects)
• Cash Handling
• Clerical Experience
Languages
• English
Certifications and Licenses
National Career Readiness Certificate
November 2011
Recognition of verified skills essential to workplace success and career advancement. Driver's License
Additional Information
Certifications in Microsoft Office 2007, Excel, PowerPoint and Word.
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