Customer Service Fulfillment Associate
Resume:
Kimberly Cunningham
Spring Hill, FL *****
**********@*****.***
Professional Summary
Detail-oriented customer service professional with 15 years of experience in various roles, including customer-facing positions and hands-on work in irrigation system installation and maintenance. Proficient in medical coding and billing, with a strong background in customer service, communication, and problem-solving. Possesses a range of technical skills, including proficiency in Microsoft Office and experience with various software systems.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Order Fulfillment Associate
Target-Trinity, FL
November 2024 to December 2024
Worked independently to fulfill online orders to be shipped to customers, or they could pick them up at the store. It is a very fast paced environment which required accuracy, attention to details, and recollection of placement of products in the store. Interacting with customers that needed assistance in the store was also part of my work day. My job was seasonal, and I worked the expected length of employment. Installer
Brians Sprinkler Services-Spring Hill, FL
February 2013 to February 2023
• Installed and maintained irrigation systems for residential and commercial properties
• Performed regular inspections of irrigation systems to identify leaks, clogs, or other issues
• Repaired and replaced faulty components such as sprinkler heads, valves, pipes, and controllers
• Adjusted water flow rates and spray patterns to ensure optimal coverage and conservation
• Conducted troubleshooting of electrical wiring related to irrigation system controls
• Maintained accurate records of work performed including repairs made and materials used
• Responded promptly to client service calls regarding irrigation system malfunctions or emergencies
• Provided recommendations on the most efficient use of water resources based on local regulations and environmental factors
• Managed inventory levels by monitoring stock levels of necessary parts and supplies
• Scheduled routine maintenance visits to ensure ongoing functionality of installed systems
• Demonstrated strong problem-solving skills when diagnosing system malfunctions
• Cultivated positive relationships with clients through effective communication and exceptional service
• Collaborated with suppliers to source high-quality irrigation components at competitive prices Census Enumerator
US Census 2020-Spring Hill, FL
March 2020 to June 2020
Went to assigned addresses and completed a Census survey electronically. Contacted by them at a later time to do additional work, but due to personal reasons, was not able to participate. It strengthened my customer service skills and my computer skills as well. Personal Care Service Provider
Self employed-Spring Hill, FL
January 2014 to January 2015
• Provided personalized care and assistance to elderly clients, ensuring their comfort and well-being
• Assisted with daily activities such as bathing, dressing, grooming, and medication management
• Monitored vital signs and reported any changes or concerns to healthcare professionals
• Implemented individualized care plans based on client needs and preferences
• Maintained a clean and safe environment for clients by regularly sanitizing living spaces
• Prepared nutritious meals according to dietary restrictions and assisted with feeding when necessary
• Demonstrated empathy, patience, and compassion while providing emotional support to clients facing health challenges
• Managed medical appointments by scheduling transportation services and accompanying clients to doctor visits
• Closely monitored changes in client behavior or condition that may require immediate attention or intervention
• Collaborated with healthcare professionals such as nurses or therapists to ensure coordinated care for clients' overall well-being
• Served as a reliable companion for elderly individuals by engaging in meaningful conversations and recreational activities
• Informed family members about the status of their loved ones' health conditions on a regular basis
• Assisted with light housekeeping tasks including laundry, dishwashing, tidying up rooms
• Purchased groceries and essential supplies for clients based on their specific needs
• Assisted with physical therapy exercises as directed by healthcare professionals
• Responded promptly to emergency situations, following established protocols for client safety Certified Medical Coder
Access Healthcare-Spring Hill, FL
September 2010 to January 2013
• Reviewed and abstracted relevant information from medical documentation to ensure accurate code assignment
• Accurately assigned medical codes to patient records using ICD-9-CM, CPT, and HCPCS coding systems
• Maintained a high level of productivity while meeting quality standards for coding accuracy and completeness
• Collaborated with healthcare providers to clarify documentation discrepancies and obtain necessary information for coding purposes
• Performed regular audits of coded data to identify errors or inconsistencies and implemented corrective actions as needed
• Stayed updated on the latest coding guidelines, regulations, and industry changes through continuous education and training programs
• Utilized electronic health record (EHR) systems to access patient information and document coding activities
• Ensured compliance with HIPAA regulations by maintaining confidentiality of patient records during the coding process
• Collaborated with physicians, nurses, and other healthcare professionals to clarify diagnoses/ procedures when necessary
• Developed strong knowledge of anatomy, physiology, disease processes, pharmacology, and medical terminology
• Demonstrated proficiency in using encoding software systems such as EncoderPro or 3M Codefinder Education
Medical coding and billing (Technical School)
Carreer Institute of Florida-Spring Hill, FL
2010 to 2010
Skills
• Medical Records
• Data entry
• Microsoft Word, Excel,Office and Outlook (10+ years)
• Medical Terminology
• Warehouse experience
• ICD-9
• Anatomy Knowledge
• Medical Coding
• Customer service
• Management
• Landscape Maintenance (10+ years)
• CPT Coding
• Experience with Excel, AS400, Bosanova,ACT, and Caretracker. (3 years)
• Pet Care
• Communication skills
• Irrigation
• EMR Systems
Certifications and Licenses
Cookes School of Real Estate
October 2003 to Present
Completed course in real estate.
Floridas Ready to work Gold Credential
Certified Professional Coder
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