Operations Manager Customer Service

George Noah Monroy

**** *. ****** **** **** Escondido, CA 92025-

C. Cuauhtemoc 6, Chapala, Jalisco Mexico

760-***-**** Ph:+52-33-129*-****

**************@***.***

https://www.facebook.com/share/17kAiHerss/

PROFESSIONAL SUMMARY

Results-driven sales professional with over 30 years of experience and a proven track record in executive management, revenue growth, and high-quality customer service in B2B wholesale and end-users. Former founder of a self-owned corporate entity, skilled in both inside and outside sales as well as telemarketing.

WORK EXPERIENCE

Reach Solar

Reach Field Representative

10/2024–03/2025

• Generated qualified leads and set appointments via phone and video meetings to drive solar product sales and increase conversion rates, aligning with sales targets.

• Managed the solar incentives program per state, ensuring accurate customer qualification and improving customer satisfaction through clear communication and consultation.

• Coordinated with internal teams to support consumer affairs inquiries and post-sale follow-up, enhancing retention and reducing customer escalations. Advanced Body Nutrition

Founder & General Manager / Partner

09/2009–Current

• Directed day-to-day operations, sales strategy, and customer service processes to grow revenue and manage client relationships in competitive markets.

• Implemented sales and marketing initiatives, negotiated contracts, and mediated client disputes to maintain high levels of customer satisfaction and repeat business.

• Hired, trained, and supervised staff while developing performance metrics and coaching to improve sales productivity and service quality. Kaufmans Painting

Operations Manager

09/2008–09/2009

• Led business development efforts to generate new accounts and manage existing client portfolios, increasing contract wins through targeted proposals and estimates.

• Produced promotional materials and website content to support sales campaigns and enhance customer-facing communications.

• Handled managerial duties including staffing decisions, logistics coordination, and customer service issue resolution. EDUCATION

Golden State University

Certificate in Managerial Leadership

San Francisco, CA

De Anza College

International Relations coursework

Cupertino, CA

Profiles

https://www.linkedin.com/in/george-noah-monr

Skills

Sales Management

Customer Service

Coordination

Consumer Affairs

Account Development

Lead Generation

Contract Mediation

Team Leadership

CRM Proficiency

Upselling

Client Retention

Managerial Executive

Languages

Spanish

English

Certifications

California Department Of

Forestry

State Of California

March 27, 2007

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