Call Center Human Resources

TAMEKA SHEPHARD

Katy, TX 571-***-**** **************@*****.*** linkedin.com/in/tameka-shephard

PROFESSIONAL SUMMARY

Experienced Human Resources Professional with 15 years of proven experience in multilevel, high volume recruiting for a Fortune 500 company. Equipped with an advanced recruiter skill set with recognized strengths in: implementing new processes and procedures, assessment facilitation and selecting high quality candidates. Successfully collaborated and built relationships with management to support and embrace change efforts. Enthusiastic, dedicated, and results driven professional who takes initiative and pride in adding value to successfully complete projects and assignments to align with varying industry standards. Core competencies/skills include:

Active Listening Interpersonal Communication Problem-Solving Analytical Skills Time Management

Customer Relations Recruiting Process Onboarding Orientation Training Proficient in PeopleSoft Taleo

Workday ATS Systems Proficient in Google and Microsoft Office Suite

EXPERIENCE

GEICO, Houston, TX

Senior Hiring Specialist/Recruiter, June 2007-December 2022

Talent and requisition management for high volume call center/ field adjuster positions. Present employer as a top company of choice by promoting branding and benefits. Conduct job simulation roleplay assessments.

Reviewed and screened applications and resumes with high attention to detail.

Created a great candidate experience with prompt contact to maintain low time in process.

Conducted initial screening and final interviews by telephone, video, and in-person.

Extended job offers to top talent to adequately staff multiple positions.

Filled monthly training classes to meet hiring goals of over 500 positions a year.

Supported new hires in onboarding and facilitating new hire orientation.

GEICO, Fredericksburg, VA

Liability Claims Representative, June 2003 – June 2007

Thoroughly investigated claims in a timely manner to provide prompt liability decisions. Conducted recorded statements, analyzed vehicle estimates/photos and scene photos.

Managed an average caseload of 80 to 100 auto claims files in a fast-paced call center.

Resolved first party injury claims.

Reviewed medical bills, accident details and policy coverages for payment or denial.

Maintained open communication with all parties involved throughout the life of the claim.

Actively obtained and assessed information to close most files within 30 days or less.

EDUCATION

Bachelors of Science, Human Resources Management, 2026

Upper Iowa University, Fayette, IA

CERTIFICATIONS

Lean Six Sigma Certification, Level Yellow Belt

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