Customer Service Data Entry

KELLY THOMPSON

New Castle, Pennsylvania • 724-***-****• *************@*****.***

Professional Summary

Resourceful and detail-oriented professional with over 15 years of experience in customer service, banking, and administrative support. Skilled in managing multiple priorities, handling confidential information, and providing exceptional service in both in-person and remote environments. Proficient with computers, online systems, and digital communication tools. Highly organized self-starter seeking a remote, in person, or hybrid position that leverages strong communication, problem-solving, and multitasking abilities.

Core Skills

Remote Communication • Customer Service & Support • Data Entry & Accuracy • Email & Chat Correspondence • Cash Handling & Recordkeeping • Scheduling & Coordination • Microsoft Office & Google Workspace • Problem Solving • Time Management Professional Experience

Giant Eagle – Deli Clerk September 2011 – Present

- Deliver exceptional customer service both in person and over phone orders, ensuring satisfaction and timely completion of requests.

- Coordinate large catering and special event orders, maintaining detailed records and communication with customers.

- Manage inventory, order tracking, and stock rotation to ensure accurate availability and compliance with safety standards.

- Collaborate with coworkers and supervisors to maintain efficiency and meet performance goals in a fast-paced environment.

First National Bank – Teller 2005 – 2007

- Handled daily financial transactions with precision and confidentiality while balancing cash drawers and ATMs.

- Provided excellent customer service through face-to-face and phone interactions, promoting additional bank services.

- Maintained accurate digital records and transaction logs, ensuring compliance with policies and regulations.

Household Manager / Stay-at-Home Parent 2002 – 2024

- Organized and managed all administrative and scheduling responsibilities for a large household with five children.

- Coordinated appointments, school activities, and budgeting while maintaining detailed calendars and documentation.

- Developed advanced multitasking, communication, and planning skills applicable to remote and administrative work.

Lonestar Steakhouse – Server 2000 – 2006

- Provided attentive service in a fast-paced environment, managing multiple customer needs simultaneously.

- Developed strong interpersonal communication and conflict resolution skills while handling customer requests and payments.

Bull & Bear Tavern – Cocktail Server 2000 – 2002

- Delivered accurate, efficient service to guests while maintaining professionalism in a high-energy atmosphere.

- Handled payments and coordinated with kitchen and bar staff to ensure seamless service delivery. Education

Youngstown State University – Business Management Major Completed 72 credit hours toward Bachelor’s Degree Lowellville High School – High School Diploma, Class of 2001 (with Honors)

References

Available upon request.

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