Customer Service Special Education

Debra Ita

Fair Lawn, USA ***** • 201-***-**** • *******@*****.***

Professional Summary

Proven success in assisting lead teachers with lesson delivery and classroom activities. Reliable team player with focus on collaborative efforts and adaptability to changing educational needs. Proficient in classroom management and instructional techniques. Passionate about helping children complete tasks and learn new concepts. Skilled at evaluating student progression and adapting lesson plans to facilitate learning and growth. Caring and compassionate with students from diverse backgrounds and with different learning styles. Detail-oriented lending creative approach to classroom preparation, policy and presentation. Promotes collaborative environment focused on curriculum and strategy development prioritizing productive, customizable learning practices. No task too small in supporting teachers, administrators and at-large school community.

Expert abilities in student assessment, classroom management management and cultivation of positive student behaviors. Offers thorough understanding of nuanced details and unique considerations of student needs.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Brings positive attitude and commitment to continuous learning and growth.

Key Skills

• Recruiting & Hiring Management • Training Operational Efficiency Action Plans

• Problem Anticipation & Resolution • Client Relationship & Satisfaction

• Building Team Leadership • Scheduling & Coordinating Projects

• Excellent Customer Service • Account & Territory Management

• Team Growth • Behavior management

• Oral communication • Parent-teacher communication

• Small group instruction • Behavior modification

• Skills development • Lesson plan implementation

• Professional development • Special education support

• Safety and supervision

Experience

Assistant Teacher, 07/2024 to 12/2024

Shalom Yeladim – Fair Lawn, NJ

Facilitated classroom activities to promote social, emotional, and cognitive development in students.

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• Collaborated with teachers to create inclusive learning.

• Assisted in assessing student progress.

• Supervised recess, lunch and daily student intake and dismissal.

• Supported student physical, mental, and social development using classroom games and activities. Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.

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Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.

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• Kept students on-task with proactive behavior modification and positive reinforcement strategies. Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.

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Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.

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• Provided one-on-one and group-based learning support focused on student progress. Supported students with special needs, implementing strategies to facilitate their participation and learning.

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• Helped students explore concepts with engaging, learning-focused activities.

• Shifted between formal and informal methods of teaching to keep students engaged. District Manager, 05/2005 to 12/2020

Driveline Retail Merchandising

• Maintained basic knowledge & relationships of all clients & store managers within district

• Recruited, hired and trained daily

• Monitored and reinforced schedule date completion of project work within 48 hours of end date

• Managed districts costs to meet corporates' budget

• Managed between 30-50 reps on daily basis

Project Manager/Consultant, 01/1984 to 01/2005

JI Home Improvement – Belleville, NJ

• Successful problem solving in customer service areas

• Scheduling future job assignments for 40 employees

• Direct contact with customer

• Responsible for advertising and public relations

• Financial Planning for projects

• Execution of all projects within time constraints

• Maintained safe working environment

• Developed and initiated projects, managed costs & monitored performance. Assistant Teacher, 09/2001 to 06/2004

Beth AM Day School – Elmwood Park NJ

• Supported individual student development through personalized attention and encouragement.

• Developed age-appropriate learning materials that enhanced student comprehension.

• Supported student physical, mental, and social development using classroom games and activities. Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.

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• Completed daily reports, meal count sheets, and attendance logs.

• Kept students on-task with proactive behavior modification and positive reinforcement strategies. Education

Associate of Science: Psychology, Expected in 08/2026 Bergen Community College - Paramus, NJ

• Dean's List 2023/2024/2025

References

Available upon request

Awards

2006: Most Valuable District Manager of the Northeast Region., 2012: Excellence in Execution-Company wide., 2014: Excellence in Execution & Customer Service, 2016: Olympic Winner for Recruiting in Region.

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