It Support Technical
Resume:
Wilbert McElrath
Nashville, TN
*******.**********@*****.***
Professional Summary:
Experienced Network and IT Support Specialist with 18+ years of hands-on experience in server administration, network infrastructure, and technical support across healthcare and educational environments.
Skilled in installing, configuring, and troubleshooting Windows Servers, Microsoft applications, Cisco devices, and VM/Virtual Memory systems.
Strong background in network security, IAM implementation, firewalls, VPNs, and cloud-based solutions (Azure, AWS), ensuring compliance with HIPAA and organizational standards.
Proven ability to manage system upgrades, performance optimization, and disaster recovery, while maintaining high levels of uptime and data integrity.
Recognized for excellent problem-solving, communication, and cross-functional collaboration to deliver reliable IT operations and secure network environments.
Skills:
Networking & Security:
Cisco (Routers, Switches, VLANs, VoIP)
Firewalls (Fortinet, Palo Alto, Cisco ASA)
VPNs, Endpoint Security
Network Monitoring (SolarWinds, Wireshark, Splunk)
TCP/IP, DHCP, DNS, WAN/LAN protocols
Systems & Servers:
Windows Server (Active Directory, Exchange, MSCA/MCSE)
Linux Administration
VMware / Virtual Memory
System upgrades, backups, and troubleshooting
IAM implementation and access control
Cloud & Applications:
Microsoft Azure, AWS, Office 365
Microsoft Applications (SQL Server, MS Exchange)
Remote access technologies
Streaming video platforms
IT Support & Administration:
Desktop & remote support
Hardware/software installation and troubleshooting
System performance optimization
Network/server maintenance and upgrades
On-call support and escalation handling
Tools & Platforms:
Jira, Citrix, PowerShell
Database management (SQL, Data Warehousing)
Network asset management and monitoring
IT policies and compliance (HIPAA)
Education:
Bachelor's degree in Homeland Security Information Systems, Stratford University-Nashville-Davidson, TN September 2006 to June 2010
Associate in Science, Computer Programming, Jackson State Community College May 1973 to May 1975
Certifications and Licenses:
Microsoft Certified Professional (MCP)
CompTIA Network+
CompTIA A+
Work Experience:
Matthew Walker Healthcare – Nashville, TN Feb 2023 - Mar 2025
Network Support/IT Support
Provide enterprise-level network and security support across multiple healthcare locations.
Install, configure, and troubleshoot servers including Windows Server, Microsoft applications, Cisco devices, and VM/Virtual Memory environments.
Oversee IAM implementation and access control systems, enhancing security protocols.
Manage firewalls, VPNs, and cloud-based security solutions to ensure HIPAA compliance.
Lead network and server infrastructure upgrades, optimizing performance and reducing downtime.
Collaborate with executives to develop and implement IT policies, standards, and best practices.
Tennessee School For The Blind-Nashville, TN March 2006 to May 2023
IT Technician
Provided daily technical support to ensure staff had the necessary IT tools and systems to perform tasks efficiently.
Installed, configured, and troubleshot Windows and Microsoft servers, Cisco network devices, and VM/virtual memory environments to maintain seamless operations.
Ensured network, system, and data availability through preventive maintenance, upgrades, and regular backups.
Administered in-house and remote phone systems, Internet, email, and website connectivity, ensuring reliable communications.
Served as operating system expert, delivering technical support for Windows-based servers, workstations, and peripheral devices across the organization.
Performed system diagnostics, server updates, and network optimization to minimize downtime and enhance performance.
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