Project Manager Information Technology

Paulo Alfredo Pérez Valencia

Paulo Alfredo Perez Valencia 310-***-**** *****.********@*****.***

Paulo Alfredo Pérez Valencia

Delivery Manager MX. I Magister Strategic Management of Information Technology Agile methodologies

Project Manager People Oriented

Bogotá, CO +57-310-***-**** *****.********@*****.*** https://www.linkedin.com/in/pauloalfredoperezvalencia/ PROFESSIONAL OVERVIEW

Senior Delivery & Program Manager with 20+ years of experience leading end-to-end software delivery, client-facing implementations, and multi-country IT operations across banking, insurance, telecom, and consulting industries. Proven record managing onshore and offshore teams through the full System Development Life Cycle (SDLC) from requirements and design to deployment and support — ensuring quality, scalability, and business alignment. Strong technical and leadership background in Azure, .NET, Java, and automation frameworks, combined with hands-on experience in Agile

/ DevOps delivery models. I am skilled in managing multiple vendors, coordinating cross-functional resources, and maintaining control over scope, cost, and timelines.

Recognized for driving operational excellence, stakeholder trust, and process automation initiatives that improve efficiency and service quality.

Large Project Delivery Project Manager Agile Mentor Strategic Planning Joint Ventures Transformation Manager General Management

PROFESSIONAL EXPERIENCE

Kyndryl, Bogotá – Colombia Kyndryl United States - American multinational information technology infrastructure services provider. Headquartered in New York City and created from the spin-off of IBM's infrastructure services business in 2021, the company designs, builds, manages and develops large-scale information systems Abr. 2024 – Present DELIVERY MANAGER

Lead the delivery and operational governance for a multi-country client portfolio, coordinating development, support, and transformation initiatives under SLA-driven models.

• Act as primary liaison between business and technology, managing communication and delivery expectations across multiple domains.

• Coordinate onshore/offshore teams ensuring adherence to SDLC standards, sprint cadence, and release governance.

• Manage project budgets, resource allocations, and forecasts using financial control tools.

• Implemented automated monitoring and reporting pipelines via Azure DevOps and Power BI, improving visibility and reducing issue resolution time by 25%.

• Serve as escalation point for production incidents, driving root cause analysis and preventive actions.

• Partner with business areas to define roadmaps aligned with strategic objectives and technology modernization initiatives. Tata Consultancy Services (TCS), Bogotá – Colombia https://www.tcs.com/about-us - World leader in IT services, consulting, and business solutions, with more than 50 customers, partners, and employees present, to help drive digital transformation for customers Jul. 2019 – Mar. 2024 (4 years 9 months)

AM DELIVERY LEAD MANAGER (AON)

Directed the implementation and support of applications related to enrollment and automation for global insurance client AON.

• Oversaw a global delivery team of 15 engineers (Java, .NET, QA, DevOps) across Latin America and India.

• Managed full SDLC projects using Agile/DevOps, integrating APIs and automation workflows for client-facing applications.

• Acted as single point of contact between client stakeholders and technical delivery units.

• Defined KPIs around velocity, SLA compliance, and cost variance, achieving 98% on-time delivery.

• Participated in budget planning and monthly cost reviews, ensuring alignment with strategic financial goals.

• Facilitated technical governance sessions to review architecture, code quality, and scalability decisions.TRAtrTRAPrincipio del formulario

TRANSFORMATION MANAGER (DAVIVIENDA)

• Led the digital transformation roadmap and modernization of internal applications, focusing on automation, analytics, and operational efficiency.

• Implemented process automation (RPA + API integrations) improving transaction processing time by 30%.

• Managed multidisciplinary teams (development, operations, data, infrastructure).

• Designed agile governance models integrating delivery metrics with executive dashboards for better decision-making. Bizagi Latam, Bogotá, Colombia https://www.bizagi.com/es/acerca-de - We empower people to drive digital transformation, helping organizations across industries work more efficiently for the benefit of their employees and customers Oct. 2014 – Jun. 2019 (4 years 9 months)

BIZAGI SENIOR CONSULTANT PROFESSIONAL SERVICES

• Managed enterprise projects related to BPM, cloud migration, and custom development for financial institutions, coordinating cross-functional teams and ensuring client satisfaction.

• Average customer satisfaction 99% in the second quarter of the year.

• I carried out evaluations of different processes and flows of different clients and devised new operational processes that led to a 20% to 40% increase in productivity in several of them.

• Transformation project at Universal Seguros, Dominican Republic where work was done leading very different processes, workflows were changed and integrations were optimized, improving the number of filings by 25% in the first month. Paulo Alfredo Pérez Valencia

Paulo Alfredo Perez Valencia 310-***-**** *****.********@*****.*** Periferia It, Bogotá, Colombia https://periferiaitgroup.com/ - Periferia IT Corp offers specialized human talent delivery services for IT areas and complementary sectors, custom software development thanks to our Software Factory, and quality support through our Software Factory Sep. 2012 – Oct. 2014 (2 years 1 months) PROJECT MANAGER

• Output to the production of the application “Project Manager" that was in definition for 2 years.

• Implement a flow to obtain 100% of the benefit values of different applications, giving 100% certainty of the information, which generated a strategic plan to create information boards so that managers could make decisions based on real-time information. Suramericana Promotora De Arrendamientos, Bogotá, Colombia https://www.sura.com/seguro-arrendamiento/ - An insurer that guarantees payment for your lease, without a co-payer and with 100% online contracts, has made your life and that of your tenant much easier, without investing time in travel or money in paperwork Sep. 2007 – August 2012 (4 years 11 months) IT DIRECTOR (CTO)

• Manage projects of the Core helping to improve the service and triplicate the velocity of the attention and revenue.

• We expanded the company to different sectors of Bogota with more than 5 branches and led the installation of CORE software nationwide in different cities of the country.

• Improve document study times from 10 business days to 2 days.

• Policy renewal went from 60% to 85% renewals thanks to notifications and digitization of information. EDUCATION AND CERTIFICATIONS

2022 - MASTER’S DEGREE IN STRATEGIC MANAGEMENT OF INFORMATION TECHNOLOGIES: Trains professionals with skills for the appropriation of knowledge, knowledge, and methodologies so that companies achieve competitive advantages leveraged with information technologies. The participants can define the organization’s strategy, and manage the transformation of organizations to a digital environment in compliance with long-term competitive advantages.

UNIVERSIDAD EXTERNADO DE COLOMBIA • Bogotá

2003 - BACHELOR OF COMPUTER SCIENCE: Implementation, and administration of systems that are supported by database creation, and management (Data Mining), deepening of knowledge, and elements of competence in the software production chain, adding to the essential courses of Algorithms, Programming, object-oriented design, and Object-Oriented Design Patterns.

UNIVERSIDAD COOPERATIVA DE COLOMBIA • Popayán

2020 - SCRUM FOUNDATION PROFESSIONAL CERTIFICATE (SFPC)

CERTIPROF • ID CP: JLSTKKJRPF-VHKCKTVC-YBWRJBRJRT

2019 - BIZAGI V11 CERTIFIED PROFESSIONAL

BIZAGI • Bogotá

2014 - PMI MEMBER: A global membership association dedicated to advancing the practice, science, and profession of project management, and upholds the Institute’s Code of Ethics and Professional Conduct.

PMI • ID: 2852727

2003 - GRADUATE DIPLOMA IN TELECOMMUNICATION

UNIVERSIDAD COOPERATIVA DE COLOMBIA • Popayán

KEY TECHNICAL SKILLS

Tols: Jira, Confluence, Monday, ClickUp, Smartsheets, Nulab, Airtable, Office 365 (Power automate, planner, etc) Analytics software: Tableu, Qlick, Power BI, R.

Basis in: DevOps, C++, SQL, Postgres, Jenkins, Git, Angular, Python, Jsp, .Net, Javascript, XML, Oracle, Bizagi / Google Suite, Azure, Flex builder, MS Visual Studio, Visual Studio Code, Phpbuilder, Project, Illustrator, Photoshop, Flash, Sql Server Management / Etls logic

/ Windows scripting: Bash / Linux /Unix command-line interface. ADDITIONAL SKILLS

• Languages: Bilingual English and Spanish

• Methodologies: Waterfall, Pmp, Scrum, Lean, Statik (Kanban), Spotify model and combinations.

• Speaker agile, Motivator coach, advising and consulting.

• Excellent oral and writing professional communication, networking, transparency, and assertive respect.

• Job task planning, coordinating, supervising, and organizing.

• Strategic planning, decision-maker, solving problems. AWARDS AND HONOURS

2020 - Best Team Award Q1 FY 20-21 - An inspiring role model to colleagues Dedication and commitment. 2023 - Best Regional Delivery Manager Latam - Recognition of the management of the different projects and improving the SLAs of the service.

SELECTED ACHIEVEMENTS

• Reduced project delivery time by 20% through CI/CD pipeline automation.

• Improved SLA compliance to 99% by implementing proactive incident management.

• Designed governance frameworks for multi-vendor coordination, enabling seamless collaboration across time zones.

• Recognized for building trust and transparency with stakeholders via data-driven reporting and communication. Paulo Alfredo Pérez Valencia

Paulo Alfredo Perez Valencia 310-***-**** *****.********@*****.*** ANNEXES

Projects To Highlight

• RPA INVOICE PROCESS project WHERE AUTOMATION ANYWHERE was the RPA tool and it was integrated with different applications, as email, excel, and internal core software (reading from the email the excel files, consolidating the info on excel files, and following some rule to register on different applications) reducing costs aprox. 50% and improving the accuracy of their data by eliminating human errors.

• CLOUD BIZAGI PROCESS AUTOMATIZATION – where the implementation included a migration to BIZAGI CLOUD that include a UIPATH connector (using component integrator), taking PDF files to create Bizagi cases.

• Migration of 26 datacenter applications (from rackspace to COLO), managing all phases of the project, supporting the team to identify and resolve obstacles, risks in its execution.

• Migration of the Multi-quote application, from on-premises to azure cloud.

• Migration of the mobile application (AON POCKET) from the mobile stores of a provider to the Android and IOs stores of AON.

• DAVIPLATA mobile application, start-up with new modules. Winning the account to install all the new definition of infrastructure, making the company the number 1 provider of application development.

• Migration to BIZAGI on-premises application to AZURE CLOUD, development strategies to move on different processes were worked on, workflows changed, integrations were optimized, and obsolete programs were updated.

• Moving the infrastructure (network, servers, power grid, etc.) from one office site to another office building. Allowing the company to increase service, expanding the business to other branches. Other activities

• As Delivery Manager have responsibilities as approver on Bitbucket of some pull request of the applications where each developer creates the branch, load its code, merge the code on the environment (DEV, QA, MASTER) before deploying to production environment.

• Contribute positively to the creation of strategies focused on generating value for customers and different internal stakeholders.

• Manage the budget of the projects in Miami, Costa Rica, Salvador, Panama, Honduras, and Colombia.

• Evaluating needs and implementing new methodologies and workflows to delete waste activities in our customers and our internal teams.

• Help departments use technology profitably, making importance matrix (cost/impact) evaluating the financial aspects, and the win value.

• Facilitator in the different stages of the projects.

• Ensure compliance with the objectives and deliver the different artifacts in a timely manner.

• Lead product work teams in Cloud projects (Bizagi PaaS).

• Design and implement Digital Transformation and BPM projects, applying good practices and methodologies to meet project objectives and delivery quality.

• Design strategies for process optimization and capitalization of technological resources (design/construction experience), from the analysis and projection of information technologies, architecture, definition of the technological needs of the company, planning, programming, and synchronization of personnel for the fulfillment of the objectives, guaranteeing quality in deliveries.

• Manage the supplies and use of TIC in the company, organizing and supervising the different resources of the lines of business.

• Develop project plans and work within budgets, meet expectations and quality.

• Provide financial analysis and analytical support to facilitate stronger business decisions based on documented solid evidence.

• Carry out an improvement strategy, implementing function manuals, both technical and functional.

• Ensure the feasibility and operability of information security policies, access, and proper use of existing technological resources, allowing continuous improvement of care processes and the satisfaction of internal and external users.

• SAP implementation, charge of the plan and strategies to reach the objectives.

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