Customer Care Delivery Driver

David A. Arthur

Work Experience

Bloomington Stop & Go

Cashier – 11/19 to 5/20

Responsible for checking in customer for gas, groceries, etc., stocking supplies, cleaning store

and making sure all items are efficiently arranged on shelves.

Uber/Lyft

Customer Delivery – 12/15 – 6/17

Responsible for delivery of customers to their desired location in a safe and efficient manner.

PDQ

Customer Care Associate – 3/14 – 12/15

Checking out items for customers; daily stocking; cleaning daily inside and outside of store,

Validate ending day todays for accuracy.

Pizza Hut of Madison, WI 53713

Delivery Driver --- (P.T.) 03/10/09 – 12/15

Responsible for accurate and efficient delivery of pizza products to customer.

Prep set up for cooks

Answering phones/taking orders

Daily cleanup

Constant compliance with state regulations for restaurant cleanliness

Copps {Pick n’Save} Food Store Madison, WI 53717

Receiving Manager --- 11/05/07 to 06/26/10

Responsible for enforcing store operating hours for receiving operations according to company policy

Reporting directly to store manager to comply with local, state and federal health and civil code regulations

Responsible for controlling the flow of vendor traffic through receiving doors

Receive all merchandise and process all credits according to company procedures

Verify that all vendor invoices include legible pricing and are properly extended

Flag attention to any discrepancies and shortages on invoice documents and obtain signature of delivery vendor for confirmation. Perform accurate posting of all invoice documents to the receiving log and place all signed invoices in designated secure area.

Handle damaged and spoiled products according to company policy and assist in controlling the level of damaged goods

Comply with all safety policies and procedures

S&H Coins Verona, WI 53593

Administrative Assistant --- 07/04/06 to 09/07

Main emphasis of company — to buy and sell higher volume of gold and silver then turnaround and resell for profit.

Responsible to keep all inventories on computer. After receiving final advertising, called in to newspapers. Answered phones, filing, typing, arranged meetings and appointment from clients. Reserved rooms for shows in the Midwest.

Capitol City Limousines, Inc. Verona, WI 53593

Limousine Driver (pt) --- 5/2003 to 02/2007

Drove patrons and business customers to desired locations throughout Wisconsin and Illinois in a professional and timely manner. Made sure Limo was spotlessly clean before arrival.

Certegy, Inc. Middleton, WI 53562

Customer Service Representative I --- 07/2004 to 06/2006 Responds to routine telephone inquiries and complaints in a prompt, accurate, and courteous manner following general procedures and guidelines.

Gathers information from the caller to identify customers needs and determine appropriate action.

Communicates appropriate options for resolution.

Investigates and attempts to resolve complaints

Uses a computer system to research/resolve inquiries and log customer calls.

Loan Processor – 10/2003 to 7/2004

Responsible to setting up short term auto and payday loans at higher interest rates which would normally not be available through local banks. Making numerous phone calls to customers. Ability to handle unhappy customers on a daily basis. Doing nighttime deposits for the company. Strong effort to meet the goals and objectives set forth.

American TV of Madison, Madison, WI 53713

Customer Service Representative -- 4/2001 to 10/2003

Responsible for daily operations of ongoing incoming calls from customers and businesses. Setting up daily/weekly service calls for service technicians in the tri-state area for all eight stores. Ordering parts on occasion for techs but mainly for customers. Ability to juggle many functions on a daily basis. Supervised front service counter. Accepted incoming and outgoing products from customers at the counter and did nighttime deposits.

Sitel Services, Inc., Madison, WI 53717

AT&T Account & Billing Specialist - 3/2001 to 9/2001

Responsible for AT&T contract in billing and answering many technical questions on the MIS, DSL and WSS internet.

Ability to provide accurate, timely and detailed information to businesses and customers in a fast paced environment.

Uses a complex computer system in handling difficult situations. Ability to always act in a very professional manner.

Chorus/Mid-Plains, Madison, WI 53717

Customer Service Specialist - 3/2000 to 12/2000

Responsible for handling customer requests and problems.

Added customers to Mid-Plains customer base and added features to their current phone service.

Ability to handle difficult situations.

TDS-CS, Print & Mailing Center, Research Way, Middleton, WI 53562 Distribution Clerk/Driver – 11/1997 to 3/2000

Responsible for the timely and accurate delivery of mail pickup, packages and other materials between various TDS locations. Developed an excellent rapport with my peers.

Ability to handle pressure when my deliveries were running behind and then was able to improvise.

Cellular Connection/lnacomp Computer Center, Madison, WI 53719 Sales Representative – 11/1995 to 7/1997

Involved in sales of cellular phones and equipment for Ameritech. Actively sold to businesses as well as to individuals.

Energetically made appointments with many Madison businesses with Approximately 70% of the time on the road.

Consistently made weekly contacts with my customers.

Constructively thought of new ways to bring in new customers.

Cuna Mutual Group, Madison, WI 53705

Associate Representative – 1/1994 to 10/1995

Contacted life and health insurance credit union policy holders and to upgrade their policies. Ability to select the correct policy for these customers. Achieved a constant level of professionalism and work ethics.

Four Winds Manor Nursing Home, Verona, WI 53593

Administrator -- 6/1985 to 10/1993

Worked in conjunction with owner to develop a 20 bed assisted living facility. Aided in the development and procedures for residents and staff. Provided overall responsibility for the direct care of 70 residents. Achieved perfect ratings for 3 straight years during state surveys. Many other duties, but not limited to, Personnel Director for dietary, housekeeping, laundry and maintenance departments as well as budgeting for these said departments.

EDUCATION: 1975-1981 --- Madison Area Technical College/Associate Degree –Medical Office Mid-Management GPA – 3.27

Accreditations/Lic: Secretary/Treasurer for the Wisconsin Association of Nursing Homes --- District II (1986 to 1993)

Certified in Fire and safety training for CBRF's (1993) Certified in CPR and first aid (1993)

Received State of Wisconsin Nursing Home Adm. License Received State of Wisconsin Life, Accident & Health Insurance License (still current).

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