Quality Control Customer Service
Resume:
KATHY
STECHER
*************@*****.***
Arkdale, Wisconsin 54613
CONTACT
SKILLS
• Machining operations
• Part inspection
• Computer skills
• Safety procedures
• Precision measuring
• Tool selection
• Cycle time reduction
• Deburring techniques
• Coolant management
• Job estimating
• Machine calibration
• Dimensional tolerance
• Knurling techniques
• In-process inspection
• Blueprints reading
• Mechanical troubleshooting
• Production planning
• Blueprint interpretation
• Equipment set up
• Waste elimination
• Measurement tools
• Tool safety
• Teamwork and collaboration
Dynamic CNC Lathe Machinist at Mitotech with a proven track record in precision machining and part inspection. Strong problem-solving abilities and excellent communication skills foster collaboration and drive team success in high-pressure environments. Skilled in operating CNC lathes with strong focus on precision and efficiency. Demonstrated ability to read and interpret blueprints, perform quality checks to ensure minimal errors. Conscientious approach to maintaining equipment and adhering to safety protocols, resulting in consistent and accurate production. Seeking to contribute expertise as CNC Lathe Machinist, bringing solid knowledge in machine operation, blueprint interpretation, and quality control.
CNC Lathe Machinist with focus on delivering precise and reliable machining solutions. Demonstrates strong problem-solving abilities and methodical approach to operating and maintaining CNC lathe machinery. Committed to achieving production targets and ensuring high-quality output in manufacturing environment.
Highly motivated individual with experience in the manufacturing industry. Skilled in operating a CNC and manual machines and reading and interpreting blueprints. Strong background in quality control, inspection, and precision measurement.
PROFESSIONAL SUMMARY
CNC Lathe Machinist
Mitotech, Necedah, Wisconsin
EXPERIENCE
November 2023 - Present
Operated CNC machines to produce complex parts, ensuring accuracy and precision of components.
•
Loaded raw materials into CNC machines, monitored cutting process, and ensured quality control of final product.
•
Inspected completed pieces for conformance with engineering drawings prior to
• shipment.
Utilized measuring tools such as micrometers, calipers, and bore gauges to inspect parts for conformance to customer requirements.
•
Monitored machine performance during production runs and made necessary adjustments as needed.
•
Collaborated with engineering staff in developing new processes for improved
• efficiency and product quality.
• Teamwork
• Dependable and reliable
• Problem-solving
• Attention to detail
• Time management
• Multitasking Abilities
• Problem-solving abilities
• Organizational skills
• Excellent communication
• Machine monitoring
• Machinery cleaning
• Adaptability and flexibility
• Reliability
• Effective communication
• Time management abilities
• CNC machine operation
• Self motivation
• Material handling
• Machine operation
• Critical thinking
• Flexible and adaptable
• Professionalism
• Team collaboration
• Active listening
• Decision-making
• Verbal and written communication
• Mechanical Knowledge
• Adaptability
• Tool maintenance
• Lathe operation
• Detail-oriented
• Inspection processes
• Task prioritization
• Problem-solving aptitude
• Assembly and production
• Relationship building
• Safety protocols
Machine Operator
Brunner, Elroy, Wisconsin
Assisted in training new staff members on proper operation of CNC lathe machines.
•
Troubleshot difficult issues involving complex geometries or materials by
• utilizing advanced machining techniques.
Maintained a clean work environment to ensure safety of employees and equipment.
•
Ensured quality control standards were met by inspecting finished products for conformance to specifications.
•
Communicated effectively with team members regarding project status updates,
• scheduling changes or other important information. Maximized machine utilization through efficient cycle time management practices.
•
Implemented process improvements that increased throughput while decreasing scrap rates.
•
Diagnosed problems with machinery quickly and accurately by utilizing problem
• solving techniques such as root cause analysis.
Operated CNC lathe machines to produce parts, components and assemblies with high precision and accuracy.
•
Performed routine maintenance on CNC lathes, including lubricating moving parts and replacing worn or damaged components.
•
Demonstrated strong attention to detail while setting up, operating and
• troubleshooting CNC lathes.
• Managed inventory levels of raw materials used in production activities. Analyzed blueprints, schematics and drawings to determine dimensions of part features.
•
Calculated dimensions and tolerances, using instruments, such as micrometers,
• and vernier calipers.
Dismantled machines and equipment, using hand tools and power tools to examine parts for defects and replace defective parts where needed.
•
• Maintained machine tools in proper operational condition. Conferred with engineering, supervisory, or manufacturing personnel to
• exchange technical information.
• Monitored feed and speed of machines during machining process. Completed units to check for defects and ensure conformance to specifications, using precision instruments, such as micrometers.
•
• Checked work pieces to ensure that were properly lubricated and cooled. January 2021 - November 2023
Operated production machinery in a safe and efficient manner, while adhering to all safety protocols.
•
Followed detailed instructions from work orders to complete assigned tasks correctly.
•
Cleaned equipment and work area before, during, and after shift to promote
• sanitation.
• Kept workspace clean and organized at all times according to company policies.
• Team building
• Computer knowledge
• Skill building/Team
• Sales experience
• Leadership
Store Manager
Dollar General, New Lisbon, Wisconsin
Communicated effectively with supervisors regarding daily operations and job progress.
•
• Ensured quality control by inspecting finished products for defects. Adjusted settings on machines as needed for different materials being processed.
•
• Trained new staff on machine operation and safety procedures. Loaded and unloaded materials onto machines and adjusted settings
• accordingly.
Planned ahead for machine changeovers and efficiently changed from one product item to another.
•
Maintained accurate records of machine operation, including start and stop times, output quantities, and any malfunctions or repairs needed.
•
• Maintained daily production reports and machine log books. Demonstrated strong problem-solving skills when dealing with unexpected machine issues.
•
Troubleshot mechanical problems quickly and accurately to minimize downtime.
•
Identified potential safety hazards related to machinery operation and reported
• them promptly.
• Adjusted machining operations using hand tools or numerical controls.
• Detected and solved problems related to product quality and aesthetics. Followed standard operating procedures, driving production parameters and
• quality specifications.
Packed finished goods in proper packaging and boxes, reducing damage during transport.
•
Notified shift leader of mechanical, electrical, or material issues, minimizing downtime.
•
March 2020 - January 2021
Provided leadership and motivation to team members to increase productivity
• and efficiency within the store.
Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
•
• Interviewed and hired prospective employees according to team needs.
• Solved problems and resolved conflicts for team members and customers. Oversaw day-to-day store operations to foster efficient and profitable operations.
•
Mentored new employees on store policies and procedures while providing guidance and support in their roles.
•
Managed inventory levels by ordering stock as needed, tracking sales trends,
• and adjusting orders accordingly.
Created weekly work schedules to meet staffing needs while controlling labor costs.
•
Addressed employee issues, performed corrective actions, and terminated employment when necessary.
•
• Stocked and organized products in storage spaces and retail shelves.
• Tracked store inventory and ordered new products to prevent shortages. Coordinated employee schedules according to availability and made staffing adjustments to cover shifts.
•
Monitored customer service levels and implemented necessary changes to improve customer satisfaction.
•
Evaluated customer feedback and complaints to locate weaknesses and
• improve service.
Monitored store operations to ensure compliance with safety regulations, company policies, and legal requirements.
•
Conducted regular performance reviews with staff to ensure job expectations were met or exceeded.
•
• Set sales targets and budgets for team leads and employees to follow.
• Implemented loss prevention strategies, alleviating shrink.
• Arranged store cleanings and renovations during periods of low customer traffic.
• Leveraged new sales strategies to increase store revenue. Analyzed sales numbers and performance metrics to locate deficits and implement process improvements.
•
Established efficient inventory management system to maximize sales and reduce costs.
•
Developed and implemented a customer service program to ensure consistent,
• high quality service throughout the store.
• Created and distributed training materials to staff members. Developed and executed marketing plans to promote store products and services.
•
Scheduled maintenance and repairs on company equipment to streamline
• workflow and prevent malfunctions.
Negotiated vendor contracts for product purchases that resulted in cost savings for the organization.
•
Analyzed sales data to identify areas of improvement and develop strategies for increasing revenue.
•
• Analyzed financial data to identify areas of improvement.
• Handled customer complaints professionally and resolved issues promptly.
• Negotiated contracts with suppliers to secure favorable terms and pricing.
• Prepared staff work schedules and assigned specific duties. Set and implemented strategic goals and initiatives to align company with mission, values, and vision.
•
Reviewed financial statements, sales reports, and other performance data to measure productivity.
•
Analyzed data from financial reports to identify areas of improvement in
• business operations.
• Demonstrated and supported continuous improvement and growth mindset. Facilitated open communication between departments to improve collaboration among teams.
•
Designed innovative approaches to optimize workflow, streamline procedures,
• and enhance customer service satisfaction levels.
• Established and monitored KPIs to optimize company performance. Department Manager
Walmart, Wisconsin Rapids, Wisconsin
Developed and implemented effective strategies to reduce costs while maintaining quality standards.
•
Monitored suppliers to efficiently provide needed goods and services within
• budgetary limits.
Organized and guided activities such as sales promotions requiring coordination with other department managers.
•
• Utilized data analytics techniques to identify areas for improvement. Directed and coordinated activities of businesses or departments concerned
• with production, pricing, sales, or distribution of products. Established and implemented departmental policies, goals, objectives and procedures in conjunction with board members, organization officials, and staff members.
•
Coordinated and directed financial or budget activities to fund operations, maximize investments, or increase efficiency.
•
• Led cross-functional projects that improved operational efficiency. Spearheaded multiple projects from concept through completion while successfully managing budgets and timelines on each project.
•
November 2018 - March 2020
Trained and supervised associates on customer service excellence and strong company culture.
•
Adhered to store merchandising standards in support of appropriate inventory
• levels and backroom organization.
• Delivered excellent customer service, driving quality shopping experiences. Demonstrated exceptional problem solving skills in resolving customer complaints and issues.
•
Maintained accurate inventory records, ensuring all products were accounted
• for at all times.
Assisted customers with inquiries related to products and services offered in the department.
•
Handled escalated customer issues, driving customer satisfaction and repeat business.
•
Utilized strong organizational skills to develop efficient processes for managing
• daily operations.
Provided leadership and mentorship to staff members, leading to improved job performance and morale.
•
Evaluated performance of department staff and provided feedback and guidance to ensure maximum productivity
•
Maintained knowledge of product ranges and services to improve customer
• experience.
Scheduled coverage during peak traffic periods, fostering positive customer experiences.
•
Followed loss prevention and risk management guidelines, resulting in enhanced safety and security.
•
Utilized computer and point of sale systems for maintaining inventory and
• managing profit and loss.
Analyzed department performance and defined actıons required to achieve business objectives.
•
• Resolved conflicts and disciplinary issues within the department. Oversaw the development, implementation, and maintenance of policies and procedures within the department.
•
Promoted and supported activities designed to strengthen and improve morale and teamwork, improving overall work environment.
•
• Recruited qualified personnel who met or exceeded job requirements. Ensured compliance with company policies as well as applicable safety regulations.
•
Maintained calm demeanor and professionally managed issues in accordance with company standards.
•
• Supported recruiting and hiring of talent, developing strong and capable teams.
• Coordinated and organized special projects and events within the department. Encouraged team collaboration through various initiatives such as group meetings and brainstorming sessions.
•
Delivered constructive feedback and developmental support to department
• staff.
• Monitored store operations on a daily basis, providing guidance when needed. Collaborated with other departments to effectively resolve inter-departmental conflicts.
•
Coordinated special projects and initiatives which resulted in increased
• efficiency and productivity.
Collaborated with cross-functional teams and department managers to optimize sales.
•
Identified training needs for staff members, resulting in improved customer service ratings by 40%.
•
• Met or exceeded operating standards for brand consistency. Created and maintained effective working relationships with vendors to ensure timely delivery of products and services.
•
• Maximized sales and long-term profitability to achieve department goals. Utilized data analysis techniques to identify areas of improvement within the
• department.
Analyzed market trends to determine optimal pricing structures for new products and services.
•
Conducted regular performance reviews which led to improved employee engagement levels.
•
• Developed and managed the department budget.
Developed and implemented innovative strategies to increase sales volume by 20% within one year.
•
Planned and coordinated successful promotional events which increased customer loyalty by 30%.
•
• Implemented effective scheduling procedures that reduced labor costs by 10%. Developed comprehensive reports outlining key metrics such as sales figures, expenses.
•
Successfully managed a department budget of over $1 million dollars, while achieving cost savings goals.
•
Sales Representative
Rapids Ford, Wisconsin Rapids, Wisconsin
Established quality control measures that resulted in a reduction of product defects by 25%.
•
Maintained frequent interaction with senior management to measure goal
• achievement and determine areas of improvement.
Created weekly schedules based on predicted staffing needs, budgets and employee requests.
•
Addressed and resolved client or customer inquiries to foster superior standards of service.
•
• Oversaw personnel to maintain adequate staffing and minimize overtime. Executed productivity benchmarks across departments to maximize company revenue.
•
Reviewed monthly financial results with partners to identify opportunities to improve profitability.
•
Developed existing team into high productivity, results-oriented unit through
• creative initiatives.
Conducted monthly meetings to create business plans to drive successful monthly business.
•
• Developed training modules and documentation to train staff. Identified operational process inefficiencies to recommend necessary
• improvements.
• Implemented revenue strategies through statistical analysis.
• Facilitated month-end closing processes, invoicing and journal entries. Represented business in marketplace and developed relationships with key
• accounts to promote and market business.
Administered bookkeeping functions to generate invoices and handle accounts payable and receivable.
•
• Administered annual operating and capital budget to facilitate profitability. November 2017 - March 2018
• Communicated product features, advantages, and benefits to customers. Utilized persuasive communication techniques to close deals quickly and efficiently.
•
Developed and maintained strong customer relationships and networks within designated sales territory.
•
Managed customer accounts by providing accurate information on product
• availability and pricing.
• Adapted to and remained flexible in changing, fast-paced work environment. Worked with management teams to develop annual sales plans, goals, and targets.
•
Conducted regular follow ups with customers post purchase to ensure
• satisfaction and gauge loyalty levels.
• Negotiated contracts and prices with clients to exceed sales goals. Called and met with regular and prospective customers to build long-term customer relationships and networks.
•
• Generated leads and maintained lists of prospective customers.
• Provided technical assistance to customers in order to resolve issues promptly. Attended scheduled training sessions and department meetings to build
• expertise.
Built strong relationships with key decision makers within target organizations in order to increase sales opportunities.
•
Handled client deposits and transactions and updated billing information in company databases.
•
• Advised clients regarding accounts, pricing schedules, and financing options.
• Trained sales team members on company procedures and standards. Attended scheduled training sessions, department meetings, and company events to build expertise and promote company image.
•
• Analyzed sales data to adjust and improve sales strategies. Implemented creative marketing strategies to increase brand awareness in the marketplace.
•
Maintained an up-to-date knowledge of industry developments and changes in competitive landscape.
•
Negotiated contract agreements with clients and suppliers to create mutually
• beneficial business relationships.
Developed comprehensive proposals for prospective clients based on their needs.
•
Remained current on relevant product and industry information to provide up- to-date catalogs and services.
•
Created promotional materials such as brochures, flyers, posters to advertise
• products or services offered by the company.
• Monitored competitor activity and kept abreast of market conditions. Utilized a consultative approach when engaging prospects over the phone or during face-to-face meetings.
•
Analyzed sales data and identified trends in order to maximize revenue growth
• potential.
Prepared detailed reports for management regarding sales activities, progress and forecasts.
•
• Compiled data to prepare reports and assist with sales forecasting.
• Negotiated contracts with vendors to achieve cost savings objectives. Participated actively in trade shows, conferences, exhibitions to promote company's products and services.
•
Leveraged CRM software tools effectively for tracking customer interactions and managing pipeline activity.
•
• Generated new leads through cold-calling, networking, and referrals. Demonstrated excellent customer service skills when dealing with client inquiries.
•
• Negotiated contracts with clients according to company guidelines.
• Monitored competitor activities and reported findings to management team. Analyzed sales data to identify trends, opportunities for growth and areas for improvement.
•
Used knowledge of company products and services to recommend solutions to customers.
•
Provided product information to customers and aligned products with customer
• needs to boost satisfaction.
• Responded promptly to customer queries to increase overall satisfaction. Built and established strong relationships with customers, enabling long-term
• partnerships.
• Developed strong relationships with clients to grow business networks.
• Followed up with customers after sales to gain feedback.
• Highlighted new products and company promotions during sales pitches.
• Represented brand during special events, customer interactions and sales.
• Stayed current on customer trends and requirements.
• Entered customer transaction information into company databases.
• Cold called potential customers to generate leads. Evaluated client feedback to brainstorm ways to improve products and provide quality customer service.
•
Arranged in-person meetings and visited with clients to improve success of
• sales pitches.
• Trained new employees on company policies and strong sales techniques. Generated leads and located opportunities for market expansion and business growth.
•
Built and maintained pipeline that supported monthly, quarterly and annual
• goals.
Attended industry events and conferences to attract potential customers and increase brand awareness.
•
• Monitored competitor trends and market shifts to maintain company relevance.
• Updated and expanded client databases within assigned territory.
• Forecasted sales numbers to gauge product and campaign success. Certification in Professional Tax Preparation
University of Accounting, On line course
EDUCATION
Contact this candidate