Customer Service Personal Care
Resume:
Ketoria McGee
Jackson, MS *****
***********@*****.***
Professional Summary
Hardworking Personal Care Attendant with 4 years of experience providing compassionate care to individuals with disabilities and chronic illnesses. Skilled in assisting with daily living activities and monitoring vital signs to ensure client safety and well-being. With a strong background in customer service and attention to detail, dedicated to enhancing the quality of life for clients through personalized support.
Work Experience
Caregiver
Kayz Private Sitting-Jackson, MS
May 2024 to January 2025
1. Assist clients with personal hygiene which included ; bathing, grooming, making sure the client is being dressed properly and toileting.
2. Housekeeping was mandatory but very light work needed. 3. Mobility transportation,wheelchair and exercises when needed . Personal Care Attendant (PCA)
Ability Works Inc.-Jackson, MS
October 2021 to February 2024
• Provided personalized care and assistance to individuals with disabilities or chronic illnesses
• Assisted clients with activities of daily living, including bathing, dressing, grooming, and meal preparation
• Monitored vital signs such as blood pressure, heart rate, and temperature on a regular basis
• Implemented safety measures to prevent accidents and injuries for clients under care Cashier
Save A Lot-Jackson, MS
April 2021 to August 2022
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Performed opening/closing duties including counting money in the register before/after shifts Cashier
Cinnabon-Ridgeland-MS
August 2017 to November 2018
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Demonstrated strong attention to detail when processing complex transactions involving multiple payment methods
• Maintained confidentiality of sensitive financial information during transactions
• Performed opening/closing duties including counting money in the register before/after shifts
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
Call Center Customer Service Representative
Saks Fifth Avenue Call Center-Jackson, MS
January 2017 to January 2018
• Handled a high volume of inbound customer calls, averaging XX calls per day
• Provided exceptional customer service by addressing inquiries, resolving complaints, and offering product information.
• Phone calls were required, handling calls in a timely manner was very important. Cleaner
ServiceMaster Clean-Jackson, MS
November 2016 to December 2017
• Performed thorough cleaning and sanitization of assigned areas, including dusting, sweeping, mopping, and vacuuming
• Maintained high standards of cleanliness and hygiene in accordance with company policies and industry regulations
• Utilized various cleaning equipment and supplies to achieve optimal results while ensuring the safety of self and others
• Assisted in the setup and breakdown of events or functions by arranging furniture, decorations, or equipment as needed
• Maintained confidentiality when dealing with sensitive information encountered during cleaning activities
• Adhered to strict security protocols when working in secure environments or handling confidential documents/materials
Sonic Drive-In-Jackson, MS
Sonic Carhop
September 2015 to October 2016
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
• Performed opening/closing duties including counting money in the register before/after shifts
• Maintained confidentiality of sensitive financial information during transactions Education
Medical Administrative Assistant (Diploma)
Ultimate Medical Academy-Clearwater-Clearwater, FL April 2024 to October 2024
Skills
• Memory care
• Windows
• First aid
• Patient hygiene assistance
• Laundry
• Math
• Care plans
• Assisted living
• Microsoft Word
• Basic math
• Microsoft Outlook
• Bathing assistance
• Front desk
• Residential care home experience
• Customer service
• Warehouse experience
• Hospitality
• Dementia care
• Microsoft Office (10+ years)
• Retail sales
• Personal grooming assistance
• Resident's rights
• Community health care assistance
• Patient interaction
• Phone etiquette
• Patient transfer methods
• Medical administrative support
• Appointment scheduling
• Communication skills (9 years)
• Clinic
• Writing skills
• English
• Dressing assistance
• Patient monitoring
• Microsoft Access
• Direct support
• Senior care
• Alzheimer's care
• Heavy lifting
• Retail math
• Leadership
• Medical assisting
• Medication administration
• Working with people with autism
• Computer skills (9 years)
• Vital signs
• Developmental disability care assistance
• Home & community care
• Administrative experience
• Telehealth experience
• Data entry
• Home health agency experience
• Caregiving
• Custodial experience (4 years)
• Computer operation
• Stocking
• Janitorial experience
• Maintaining patient confidentiality
• Typing
• Cooking
• Toileting assistance
• Cleaning
• Patient care
• Sales
• PCA
• Medical records
• Home care
• Guest services
• Home health
• Live chat
• Sanitation
• Medical receptionist
• Mobile devices
• Companionship support
• Health information management
• Time management
• Meal assistance
• Cash handling
• Adult care assistance
• Resident personal care assistance
• Office experience
• Industrial cleaning
• Microsoft Powerpoint
• Meal preparation
• Microsoft Excel
• Achieving HIPAA compliance
Certifications and Licenses
CPR Certification
August 2025 to Present
First Aid Certification
August 2025 to Present
Certified Medical Administrative Assistant
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