Customer Service Office Administration
Resume:
Kimberly Anderson
*************@*****.***
A qualified office and customer service assistant with over 15 years of experience in the office administration and customer service industries. Organized, detail-oriented and motivated to make use of the skills I have developed over the years.
Proficient in Microsoft Office Suite (Word, Excel and Outlook) Proven ability to work with all levels of management and staff, vendors and customers.
Recognized as a creative and practical problem solver. Adaptable and quick learner.
Effective communicator, professional telephone skills.
Efficient time management skills, organized and completes tasks within deadlines.
EDUCATION
Fanshawe College, Simcoe, ON General Business Diploma
AREAS OF EXPERTISE
DOCUMENT CONTROL/RECORDS ADMINISTRATION
Created and managed a large volume of hard copy and electronic filing systems for quick retrieval of documents and inventory. Scanned physical/paper documents.
Prepared and scanned documents and inventory orders. Ensured that they were stored in a confidential and organized manner.
Maintained the integrity of each document and inventory order by ensuring that all information in it is accurate and updated accordingly.
Processed daily records retrieval requests and inventory orders and ensured that information was handed over after appropriate verification.
Used various software and databases including FTP Site, Omni Rim, Powervision, EDMS, IRIMS, HDMS, JPI, Livelink, SharePoint, Adobe Acrobat, Banner, Cisco Finesse, Freshdesk, MySAIT, MS Teams, Zoom, Salesforce, Telus Biz Connect.
OFFICE ADMINISTRATION AND SUPPORT
Oversaw reception area, including greeting guests and answering telephone.
Received mail and inventory. Distributed accordingly to staff and other offices.
Composed, prepared, edited, and distributed correspondence and other department documents accurately and efficiently, (including candidate bio’s and references).
Updated and maintained pertinent spreadsheets for all daily activities.
COMMUNICATION AND CUSTOMER SERVICE
Provided friendly, clear information to customers and coworkers verbally and written.
Used professional telephone and in-person communication.
Managed large call volumes, (100-400 calls per day) of students using effective communication. Recruitment. Excellent follow up using customer service skill set.
Trained new employees on company procedures and expectations effectively.
Liaised with vendors and third-party companies, ensuring correct information and product.
PROFESSIONAL EXPERIENCE
Operation Eyesight Universal, Calgary, AB October 2024 - February 2025
Seasonal Administrator, Contract
Team member assistance for the Fundraising, Marketing and communications teams with the annual “Gift of Sight” holiday campaign for continued global impact.
Various Staffing Agencies, Calgary, AB 2011 - Present
Office Assistant/Inventory/Customer Service/Reception/Warehouse, (sorting/packaging) (Temporary/Contract)
Paramount Resources, SAIT, Bow Valley College, ICM, Boyden, Landmark, Accessible Housing, Intelcom, Global Calgary, Shell, City of Calgary, (Elections, Police, Property Assessment), Pembina Pipelines, Husky Energy and others.
Bakir Contracting / College Pro, Calgary, AB January 2019 - Present
Telemarketing Assistant (Seasonal)
Obtain, track and coordinate scheduling for painting and home service estimates for managers in the Prairie Provinces and Vancouver.
Compass Group Canada, Calgary, AB 2017-2018
Floor Steward (Contract with Shell at Shell Centre DT Site)
Provided customer service for; office workstation moves, meeting rooms, IT equipment pick up, and monthly team task statistics. DISC Training, WHMIS, Indigenous Peoples on-line training, (member of Indigenous Network)
College Pro, Calgary, AB 2014 - 2017
Recruiting /Telemarketing Assistant (Seasonal)
Assist with recruitment of seasonal painting staff and organization of painting estimates.
Canadian Natural Resources Ltd., Calgary, AB 2009 - 2011
Document Imaging Technician/Well Files Records Technician
Prepared accounting and other oil and gas related documents for scanning, used various industry related software. Maintained both physical and electronic files.
Jacobs Canada, Calgary, AB 2005 - 2008
Document Control Clerk
Managed a large volume of hard copy and electronic files, responsible for quality control, turnover documentation, and training of numerous employees.
PET AND HOUSE SITTING EXPERIENCE
Rover - Provide reliable pet and house sitting services for cat and dog owners. 2021-Present
Contact this candidate