Accounts Payable Customer Service

Brianna De Andrea

Spring Hill, FL ***** 813-***-****

************@*****.***

PROFESSIONAL SUMMARY

Administrative and customer service professional with 10+ years of experience in office support, service dispatching, accounts payable, and insurance audit coordination. Skilled in scheduling, client relations, and multi-line phone management with proven ability to handle high-volume workloads while maintaining accuracy and professionalism. Recognized for strong organizational skills, attention to detail, and effective communication across phone, email, and chat platforms. PROFESSIONAL EXPERIENCE

Premium Insurance Audit Coordinator - Davies Risk Services – Remote (Based in Colorado) April 2024 – Present

• Serve as liaison between insureds and field representatives, coordinating audit and inspection appointments.

• Conduct inbound and outbound calls, chats, and emails to ensure insureds are prepared for upcoming premium audits.

• Communicate record requirements clearly and professionally to facilitate accurate audit preparation.

• Maintain detailed contact notes and update job queues in compliance with company standards.

• Handle all communications with professionalism and tact, ensuring a positive client experience.

• Prioritize work according to manager direction and assist with additional administrative tasks as needed.

Service Dispatcher - AAAirwaves – Tampa, FL February 2017 – June 2019

• Coordinated schedules for HVAC repairs, services, and installations.

• Answered 25–40 customer calls daily, maintaining detailed records for each service request.

• Monitored work progress to ensure timely completion and customer satisfaction.

• Managed delivery and pickup of HVAC parts and units.

• Served as point of contact for residents and superintendents to resolve service needs. Accounts Payable Clerk - New Millennial Homes – Tampa, FL September 2006 – June 2007

• Processed vendor invoices accurately and efficiently.

• Opened and managed new vendor accounts.

• Coordinated approval process for accounts payable.

• Researched and resolved payment discrepancies to maintain positive vendor relations. Receptionist - New Millennial Homes – Tampa, FL May 2006 – September 2006

• Managed multi-line phone system, transferring calls to appropriate departments.

• Greeted visitors and maintained a professional front office environment.

• Sorted and distributed incoming mail; assisted with inter-office communication via email and chat.

• Provided administrative support to multiple departments as needed. Service Department Assistant Manager - Sonlight Carpets – Tampa, FL September 2004 – November 2005

• Created and managed flooring installation and repair schedules.

• Generated builder purchase orders and reconciled warehouse inventory.

• Contacted up to 25 customers daily to confirm appointments and collect payments. Receptionist / Order Entry - Sonlight Carpets – Tampa, FL July 2003 – September 2004

• Managed multi-line phone system and greeted all visitors.

• Processed and entered customer orders accurately.

• Maintained organized filing systems and showroom presentation.

• Assisted departments with administrative and customer support tasks. SKILLS

Office & Technology: Microsoft Office Suite, Scheduling Systems, File Management Communication: Customer Service, Conflict Resolution, Active Listening, Written & Verbal Communication

Operations: Work Crew Dispatching, Accounts Payable Processing, Insurance Audit Coordination, Order Entry

Strengths: Multitasking, Detail-Oriented, Emotional Intelligence, Fast Learner EDUCATION

High School Diploma

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