front desk assistant

Summary

Skills

Experience

Alexis Patterson

New Caney, TX 77357 832-***-****

*******************@*****.***

Motivated and detail-oriented student pursuing a Associates in Arts (General Studies). Experienced in administrative support, customer service, and multitasking in fast-paced environments. Strong communicator skilled in managing phone inquiries, maintaining organized records, and ensuring efficient front-desk operations. Dedicated to providing professional service while building skills for a future office career. Customer Service & Communication

Office Administration & Recordkeeping

Time Management & Organization

Microsoft Office (Word, Excel, Outlook)

Data Entry & Filing

POS & Payment Processing

Multiline Phone Systems

Problem Solving & Dependability

Barista, 08/2025 10/2025

Hayley Cakes and Cookies Houston, Texas

Prepared and served a wide variety of espresso drinks, teas, and baked goods while maintaining consistent quality and presentation.

Provided friendly, attentive customer service by taking accurate orders and addressing special requests or dietary needs.

Operated POS system efficiently, processed cash and card payments, and balanced register at the end of each shift. Maintained a clean, organized workspace in compliance with food safety and sanitation standards. Managed multiple tasks during busy hours, ensuring timely service, and customer satisfaction. Restocked inventory, prepared bakery displays, and supported a positive, fast-paced work environment. Front Desk Receptionist, 05/2024 05/2025

Residence Life Maintenance Huntsville, TX

Served as the first point of contact for students, staff, and maintenance personnel, providing courteous and professional assistance in person and over the phone. Answered and directed incoming calls, emails, and voicemails to the appropriate departments, ensuring timely and accurate communication.

Created, updated, and tracked work orders to support maintenance and facility operations. Managed key check-ins and check-outs, maintaining accurate logs and ensuring secure key control. Coordinated with maintenance staff during emergency calls to ensure a quick response and resolution. Handled sensitive information with discretion, and maintained confidential records. Printed, organized, and distributed daily crew work orders to support department workflow. Maintained an organized, welcoming, and professional front desk environment. Assisted with administrative duties such as filing, copying, and preparing documentation for departmental use. Represented the department positively through clear communication and excellent customer service. Sales Associate, 08/2023 08/2024

Dollar General Splendora, Texas

Processed 300+ transactions weekly with 100% accuracy using POS systems. Provided excellent customer service, achieving a 95% satisfaction rating. Stocked merchandise and maintained product availability. Handled cash, credit, exchanges, and refunds efficiently. Crew Member, 06/2022 06/2023

Pizza Hut Cut and Shoot, TX

Education and Training

Certifications

Languages

Delivered friendly and efficient service in a fast-paced restaurant environment. Managed front register, phone orders, and customer inquiries. Prepared food and maintained health and safety standards. Expected in 12/2026 Lone Star College Houston, TX Associate of Arts General Studies

05/2024 Caney Creek High School Conroe, TX

High School Diploma

Texas Food Handlers Certiciation (2025)

English:

Native/ Bilingual

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