Customer Service Representative
Resume:
Shelia Robinson
Bastrop, LA *****
*********@*****.***
Professional Summary
To obtain a rewarding career where I would be able to continue to be a service to assist others. Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Acttoday.com
January 2021 to Present
Answering questions pertaining to cardholders prepaid cards through BOfA. CSR - Customer Service Representative
Madison loans
July 2019 to Present
Assisting customers, answering phone, faxing, emailing and taking and posting payments. Direct Service Worker
Care Solutions-Monroe, LA
April 2013 to Present
Monitored and recorded patient daily activities and meal preparation. CNA - Certified Nursing Assistant
LeGrande Healthcare-Bastrop, LA
August 2009
CNA
● Assisted patient with grooming, feeding and recorded vitals. Receptionist/Office Assistant
Morehouse General Hospital-Bastrop, LA
October 2015 to July 2019
Answered phones, took messages, triaged patients. Also scheduled appointments and verified insurance. CNA - Certified Nursing Assistant
MOREHOUSE GENERAL HOSPITAL-Bastrop, LA
September 2013 to June 2019
CNA, TRANSPORTATION, ADMISSION
● Transporting patient to from clinic for treatments. Taking and recording temperature, blood pressure and pulse.
Preparing patient to be put in hyperbaric tank for treatment. Scheduling patients, authorizing insurance, answering phone, taking messages, faxing, copying and scanning. Cashier
Walmart-Bastrop, LA
November 2007 to April 2009
Assisting customers with purchases and cash handling. Education
General (High school diploma)
Bastrop High School-Bastrop, LA
August 1977 to May 1979
Skills
• Insurance Verification
• Front desk
• Cash handling
• Call Center
• Multi-line Phone Systems
• Medical Scheduling
• Cna Certified
• Medical Office Experience
• Cash register
• Customer Care
• Customer Service
• Caregiving
• Vital signs
• Triage
• Hospital experience
• CSR
• Meal Preparation
• Customer service
• Vital Signs
Certifications and Licenses
First Aid Certification
CPR
Certified Nursing Assistant (CNA)
Additional Information
SKILLS
● BASIC COMPUTER
● ANSWERING mULTI-LINE PHONES
● PATIENT ADMISSIONS
● INSURANCE VERIFICATION]
LANGUAGES
English
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