Human Resource Resources

MS.LWIN LWIN MOE

No. **, *rd Floor, Helal Al Mutairi Street, Block 9

Salmiya, Kuwait.

+965-******** *************@*****.***

COURSES

Front Office Operations (Level - 1), Republic of the Union of Myanmar ministry of Hotels and Tourism (2011)

Human resource management, UMFCCI, Yangon, Myanmar (2015)

Business English Course from UMFCCI, Yangon, Myanmar (2015)

Diploma in Human Resource Management, IQN Online Couse (UK)

Supervisory & Managerial Skills and Motivation Course, Asia language and business academy

(ALBA), Yangon, Myanmar (2017)

Human resources training: HR for the NON-HR manager (KFG, Kuwait)

Delegation: the art of delegating effectively (KFG, Kuwait)

2023 KFG Training needs analysis survey for shift managers (KFG, Kuwait)

Conflict resolution: Getting along in the workplace (KFG, Kuwait)

Public Speaking: speaking under pressure (KFG, Kuwait)

Emotional Intelligence (KFG, Kuwait)

Managing Across Cultures (KFG, Kuwait)

Tough topics: Talking to Employees about Personal Hygiene (KFG, Kuwait)

Continuous Improvement with Lean (KFG, Kuwait)

Professional Summary

A highly skilled professional with expertise in HR Information system (HRIS), Learning Management Systems (LMS) and ERP Systems such as SAP and oracle. Demonstrates strong leadership skills, effective communication abilities and proven track record in data analytics and reporting. Proficient in Microsoft Office suit and CRM tools like hutbot and zenbut with a keen ability to multi-task in fast-paced environments. Committed to career development and eager to leverage skills in diverse fields of experience.

Confident in leading teams and solving problems to ensure smooth operation, bringing strong leadership skills and ability to manage resources effectively, skilled in communication and conflict resolution, ensuring positive work environment and seamless shift transitions. Aim to drive productivity and enhance team performance. Work History

Shift Leader, ELEVATION BURGER, TABCo International FOOD Catering K.S.C.C

(Kuwait)

January 2025 – Current

Shift Manager, PIZZA HUT, Kout Food Group (Kuwait) October 2018 – January 2025

Operational Management & Quality Assurance

Responsible for the successful management of daily shifts, ensuring full preparedness with all materials and tools. This includes distributing workflow, solving internal problems, coordinating raw material receiving, and maintaining a preventive maintenance schedule for all equipment. Crucially, you ensure that all products are prepared as per quality standards. You also play a part in cost control, cash system management, and maintaining stock inventory to agreed levels, actively working to improve Cost of Sales (COS) and keep all controllable costs, including wastage, to a minimum.

Team Leadership & Development

Act as a role model and actively lead the team to follow standard operating procedures SOP, taking action to correct improper processes. Focus on team well-being and grooming, treat the team fairly, and recognize their efforts. Ensure clear communication of all necessary updates and participate in the training and orientation of Team Members to develop their performance. Customer Service & Compliance

A core part of the role is ensuring complete customer satisfaction. Effectively handle dissatisfied customers and escalation point for concerns. Consistently practice and role-model the highest standard of guest service. Ensure the proper implementation of company policies and procedures, maintain safety and security procedures, and ensure the security of company assets (cash/Safe, stock, property).

Hobbies and Interests

Reading, Listening to Music, Drawing.

Education

Bachelor of Arts : Painting, NUAC – 1641(2010)

NATIONAL UNIVERSITY OF ARTS AND CULTURE, YANGON, MYANMAR Disclaimer

I declare that the all of information details are true to the best of my knowledge and belief.

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