Program Manager Quality Assurance
Resume:
Donna Gulley
**** *********** **** ***** ****, North Carolina 27513 − 270-***-**** – ************@*****.*** Professional
Summary
Tenured Program Manager dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Extremely results-oriented and proactive in addressing problems and managing change using a cross-functional approach. Experience Program Manager IV
Akebono Brake Corporation, Glasgow, Kentucky
December 2016 –Current
• Responsible for program launch activity plant wide, as well as pre-production manufacturing, change management and customer interface.
• Additional responsibilities include involvement in cost estimation, design, feasibility, and drawing review.
• Successfully managed multiple programs simultaneously ensuring all deliverables were met on time and within budget, with budgets exceeding $5M.
• Input cost data for manufacturing processes for all new RFQ’s representing the Manufacturing Engineering group due to constrained resources.
• Lifecycle program management utilizes MS applications such as Project, PowerPoint, Excel and Sharepoint with cradle to grave approach.
• Collaborated with executive team to ensure program alignment with organizational objectives.
• Managed budgets for multiple programs concurrently.
• Direct interaction with OE contacts for milestone tracking, program status updates, site visit requests, supplier readiness, supplier performance.
Quality Assurance Manager
Akebono Brake Corporation, Glasgow, Kentucky
December 2012 –December 2016
• Championed quality initiatives to achieve a reduction in customer concerns by 45% and customer PPM by 50% from the previous year during the first year in this role. Continued to maintain this improved level of performance in each of the following years, maintaining a PPM less than 0.5 ongoing.
• Implemented quality improvement activities that reduced third party inspection costs by 30% in the first year in this role.
• Led customer approval process for successful new Friction Modules and new Disc Machining Line implementation.
• Utilized strong analytical and problem-solving skills to address operational issues with 8D and corrective action methodologies.
• Managed performance data with analytical tools such as Minitab and other statistical process control software. Responsible for maintaining QMS system, including certifications with ISO9001: IATF 16949 and other customer certifications such as Ford Q1.
• Managed department team of 30 team members, from associate to senior engineering level. Assistant Manager of Program Management
Akebono Brake Corporation, Glasgow, Kentucky
July 2012 – December 2012
• Responsible for program launch activity plant wide, as well as pre-production manufacturing and customer interface.
• Successfully launched 4 OE Friction programs with seamless transition of duties from previous manager during short tenure in newly created position.
• Leader of facility cost reduction activity which resulted in $1M in savings during this short period. Quality Assurance Supervisor
Akebono Brake Corporation, Glasgow, Kentucky
May 2008 – July 2012
• Supervised and developed Quality Assurance team, acting as Assistant Manager capacity as needed.
• Monitored and reported customer scorecards, PPM’s, and other KPI’s on a monthly basis for Management Review.
• Managed documentation and training on procedures and work instructions plant wide for all associates with emphasis on Quality as a key customer metric.
• Led ISO 9001:TS16949 compliance activities for successful maintenance of certification annually. Initial Flow Coordinator
Akebono Brake Corporation, Glasgow, Kentucky
July 2001 – May 2008
• Defined targets and communicated to cross functional team members.
• Monitored customer timelines and flagged potential issues to be addressed.
• Covered Program Management responsibilities for Japan controlled programs, as North America R&D was not responsible.
• Lead change management steps from initiation to implementation, including reporting of associated KPI’s.
• In person participation of initial builds at customer sites for new launch activity. Education Bachelor of Arts in Economics
Western Kentucky University, Bowling Green, Kentucky May 1998
Minor in Business Administration, recruited by Economics Department Skills Strong leadership abilities across technical Cross Functional Teams Detail oriented
Excellent organizational skills
Consistently meet or exceed goals, always performing at highest levels Excels in business correspondence and stakeholder communication Impressive presentation and public speaking skills Experienced in project lifecycles, cradle to grave Kanban, lean management, SPC, Tableau, Six Sigma methodologies routinely used References References are available on request.
Contact this candidate