Customer Service Patient Services
Resume:
QUINTON
GILLIAM
******@******.***
Baltimore, MD
EDUCATION
B.S Political Science
Morgan State University
**/**** – 2026 Baltimore, MD
A.A.S Criminal Justice
College of Southern Maryland
08/2017 – 05/2019 La plata, MD
PROFESSIONAL
SUMMARY
Political Science student with
excellent customer service and
communication skills, seeking
full-time employment. Eager to
utilize academic knowledge and
experiences to effectively
contribute to the success of an
organization.
SKILLS
Problem Solving Skills
Customer Service
Ability to Multitask
Interpersonal Skills
Ability to Work in a Team
Flexibility and Adaptability
Attention to Detail
Critical Thinking and Problem
Solving
Effective Time Management
MMCC compliance
HIPAA regulations knowledge
EMPLOYMENT HISTORY
Patient Care Advisor
Canna MD
10/2024 – Present Baltimore, MD
•Serve as primary point of contact for patients, ensuring compassionate and informed care.
•Educate patients on treatment options, dosage forms, and product use in accordance with MMCC guidelines.
•Coordinate patient intake, verify certifications, and maintain accurate, HIPAA compliant records.
•Monitor patient needs and provide tailored recommendations to support individualized care goals.
•Collaborate with medical professionals and internal departments to streamline patient services.
•Ensure compliance with all MMCC regulations, including documentation, security, and reporting.
•Assist in inventory tracking, product labeling, and system updates to maintain operational accuracy.
•Foster a welcoming, professional environment focused on patient safety, privacy, and satisfaction.
Patient Services & Inventory Coordinator
Advanced Alternative Therapies
03/2024 – 10/2024 Annapolis, MD
•Utilized enterprise software to manage inventory workflows, track product movement, and maintain supply accuracy.
•Conducted routine audits to ensure data integrity and inventory compliance with regulatory standards.
•Maintained up to date sales floor and inventory guides for accurate product placement and availability.
•Delivered personalized support to clients by assessing individual needs and providing tailored product education.
•Ensured strict adherence to HIPAA, MMCC, and other local/state compliance standards in all client and operational interactions.
•Managed front desk operations including client check in, appointment coordination, and ID verification in a secure, confidential environment.
•Handled point of sale transactions, reconciled cash drawers, and maintained accurate state mandated reporting systems.
•Supported organizational professionalism through consistent documentation, team collaboration, and ongoing training participation. Shift Manager
Raising Cane’s
08/2023 – 03/2024 Crofton, MD
•Supervised front and back of house operations to ensure fast, accurate, and high quality service during peak hours.
•Led and coached team members at the drive thru and kitchen stations to meet performance and safety standards.
•Managed food and beverage inventory levels, coordinated restocking, and minimized waste.
•Ensured compliance with health, safety, and cleanliness protocols throughout the shift.
•Assisted with scheduling, task delegation, and resolving customer concerns to maintain service excellence.
•Operated kitchen equipment and oversaw food prep processes to support smooth service flow. Logistics & Delivery Associate
Amazon Barmona Logistics
04/2019 – 02/2023 Springfield, VA
•Directed delivery van traffic and coordinated vehicle placement for optimal loading efficiency.
•Assisted in building and organizing delivery routes from the warehouse, ensuring all routes were prepared before driver dispatch.
•Supported loading operations by verifying packages matched assigned delivery routes.
•Delivered 250+ packages daily while maintaining speed, accuracy, and professionalism.
•Communicated proactively with customers to confirm deliveries, resolve issues, and provide updates.
•Maintained compliance with safety protocols and delivery schedules in a fast-paced logistics environment.
Contact this candidate