Customer Service Representative

Ana Itaaehau

***********@******.*** 213-***-****

Hyattsville, Maryland

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SKILLS

• Customer Service

• Leadership

• Teamwork

• Data Entry

• Management

• Communication

EDUCATION

High School Diploma

Pine View High School – St. George, Utah

Graduated: 2016

PROFESSIONAL SUMMARY

Reliable and motivated worker with strong customer service skills. Excels in team environments and

demonstrates effective leadership when needed.

Dedicated to maintaining a positive attitude and

delivering high-quality results.

WORK EXPERIENCE

Shift Manager Ventura Data – Rexburg, Idaho

September 2020 – October 2021

• Began as a Customer Service Representative,

conducting outbound survey calls.

• Promoted to Shift Manager for strong performance and leadership skills.

• Oversaw daily office operations and ensured survey quotas were met.

• Monitored employee calls for quality and accuracy.

• Prepared and organized materials for multiple survey campaigns.

• Utilized strong math and analytical skills to manage performance data and reporting.

• Maintained communication with other branches in

different cities to coordinate goals and help each other meet quotas.

Warehouse Worker Family Dollar – St. George,

Utah

February 2019 – February 2020

• Labeled, organized, and transported items to

designated warehouse areas.

• Resolved conveyor jams and maintained smooth

workflow.

• Contributed to a clean, efficient, and safety-focused environment.

Customer Service Representative MVA Solutions

– Mesa, Arizona

October 2018 – January 2019

• Managed inbound and outbound calls with

prospective students.

• Followed scripts to collect information and assess eligibility for programs.

• Transferred qualified callers to college admissions for further assistance.

Customer Service Representative 24/7 Intouch –

Mesa, Arizona

July 2017 – July 2018

• Handled inbound and outbound calls for Instacart customers and shoppers.

• Provided clear communication and efficient

problem-solving.

• Ensured a positive customer experience in a

fast-paced environment.

Contact this candidate