Customer Service, compliance, high-end food service and accounting

Marylane Biang

Waukegan, IL ***** ***********@*****.*** +1-847-***-****

Willing to relocate: Anywhere

Professional Summary

Highly motivated and customer-focused professional with a passion for delivering exceptional experiences and facilitating engaging activities. Proven ability to build immediate rapport and trust with diverse individuals, ensuring comfort and positive interactions. Experienced in organizing and leading instructional sessions, social activities, and outside events, guiding participants and fostering engagement.Possesses a strong didactic memory, enabling effective recall and clear presentation of educational content for engaging visitor experiences. Academic background, including a Bachelor's in Graphic Design and a minor in Art History, provides a unique foundation for personal interpretation of cultural, historical, and natural resources. Adept at ensuring safety protocols and providing clear, interpretive communication. Eager to leverage strong organizational, problem-solving, and interpersonal skills to contribute to enriching educational excursions and enhance guest experiences in an outdoor setting like Yosemite National Park.

Work Experience

Chef Table Assistant LEVYS RESTAURANTS - Chicago, IL July 2023 to September 2024

● Provided exceptional customer service in a high-end, members-only club setting at Wrigley Field.

● Assisted with food preparation and customized customer orders, demonstrating adaptability and responsiveness.

● Maintained cleanliness and organization of gourmet buffet areas, adhering to hygiene standards.

Case Aide/House Manager Lutheran Social Services of Illinois - Chicago, IL September 2023 to July 2024

● Provided individual and group case management services, demonstrating leadership and support for clients.

● Organized and led social activities and outside events for clients, including transportation and supervision.

● Led daily group meetings and selected content, fostering discussion and engagement among participants.

● Managed daily meditation content and client check-ins, emphasizing guidance and clear communication.

● Assisted clients with transportation issues and job searches, highlighting a supportive and resourceful approach.

Compliance Technician Commonbond Communities - Saint Paul, MN March 2021 to November 2022

● Assisted residents through application and recertification processes, demonstrating strong one-on-one support.

● Met with residents to guide them through complex procedures, requiring clear explanation and patience.

● Processed applications according to guidelines, showcasing attention to detail and adherence to protocols.

Administrative/Compliance Assistant Express Professionals/Brookstone at Coles Park - Libertyville, IL March 2020 to March 2021

● Guided existing clients through recertification and processed new applications, demonstrating client-facing support.

● Managed general office tasks including accounts payable, accounts receivable, and reception, highlighting organizational skills and ability to multitask. Financial Aid Advisor Capella University - Minneapolis, MN November 2018 to October 2019

● Provided exceptional customer service and financial aid expertise in a high-volume call center environment.

● Fostered personal and relevant experiences for learners, building rapport and trust to support their educational journeys.

Event Specialist Sky Zone - Saint Louis Park, MN June 2018 to November 2018

● Created memorable and organized events for individual and corporate customers, demonstrating event planning and execution.

● Provided customer service and sales in a call center, managing interactions and payments.

● Documented customer interactions and provided troubleshooting, highlighting problem-solving skills.

Other Relevant Experience

● Taught jewelry making and other creative skills, demonstrating direct experience in instruction, guiding participants, and fostering engagement in an activity-based setting. Education

Bachelor's degree in Graphic Design, Minor in Art History Saint Mary's University of Minnesota - Winona, MN

● Cultivated a deep appreciation for cultural and historical contexts, and developed strong observational and interpretive skills.

Skills

● Instruction & Activity Leadership

● Event & Excursion Coordination

● Customer Service Excellence

● Rapport Building & Trust Establishment

● Didactic Memory & Instructional Delivery

● Group Leadership & Facilitation

● Verbal & Written Communication

● Personal Interpretation & Engagement

● Problem-Solving

● Organizational Skills

● Safety Protocols Adherence

● Guest Relations

● Public Speaking

● Microsoft Office Suite (Word, Excel, Outlook)

● Time Management

● Adaptability

● Team Collaboration

● Cash Handling

Certifications and Licenses

● Driver's License

● ServSafe (Demonstrates understanding of health and safety protocols)

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