Customer Service Relationship Manager

Curriculum Vitae

MUHAMMAD ADNAN JAMIL

Date of Birth: 2nd April 1988

Mobile: +923*********

Email: *******@*****.***

Experience

Customer Relationship Manager

Telenor Pakistan, Sialkot, Pakistan.

Since August 2011

Customer Service Management

Complaint Resolution

Retail Operations Management

Customer Satisfaction

Front-End Supervision

Sales & Margin Improvement

Teambuilding & Training

Cost-Reduction Strategies

Order Fulfillment

Project: Customer Service Center (Sialkot,Pakistan)

Highly organized and meticulous administrative manager with experience in corporate office.

Assisted customers for resolving various kind of issue.

Good communicator and planner.

Metro Cash & Carry Pakistan

Manager

December 2008 to July,2011

Dedicated customer service manager with extensive experience with retail and food service settings. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations.

Promoted to management position to recruit, train and supervise 25+ customer service reps and cashiers. Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance. Manage front-end operations to ensure friendly and efficient transactions at checkout.

Highly working environment of Public dealing as a Manager for Wholesale and retail business.

Reordering of Stock level for wholesale and retail products weekly out flow basis and reordering.

Monitoring the performance of all staff and ensuring that standards are maintained .

Monitoring all promo items for customer attraction and increase in sale of others products.

Monitoring the near expiry products for return to vendors and for discount sale offer.

Education

Bachelors of Arts - Islamia College (Sambrial,Sialkot- Pakistan )

Reference

Will be furnished if required

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