Project management, Sales, Business Development

Louis Massetti

Bridgeville, PA ***** 412-***-**** *************@*******.***

linkedin.com/in/louis-massetti-813a8620a

Objective

Energetic and motivated Business Management graduate with a minor in Information Systems and hands-on experience in customer service, leadership, and account management. Motivated to apply strong communication, organizational, and sales skills to develop new business and expand client relationships as an Account Executive.

Skills

- Customer and account management

- Prospecting and relationship building

- Microsoft Office (Excel, Outlook, Teams)

- CRM documentation and tracking

- Project management and team collaboration

- Conflict resolution and problem-solving

- Leadership and employee training

Experience

LaBella Bean Coffee House & Eatery Bridgeville, PA Operations & Customer Relations Associate 01/2015 – Current

• Coached, mentored, and trained team members to enhance performance and align with company standards.

• Resolved customer concerns and conflicts, maintaining long-term relationships and ensuring satisfaction.

• Developed new menu offerings based on customer feedback and market trends, increasing repeat business.

• Supported business development initiatives by promoting seasonal products and enhancing community engagement.

• Managed day-to-day operations ensuring compliance with company policies and industry regulations. All Lines Technology Cranberry Township, PA

Help Desk Associate – Intern 05/2024 – 08/2024

• Assisted business clients in resolving software, hardware, and network issues.

• Documented client interactions and resolutions using CRM and ticketing systems.

• Supported account setup and client onboarding, ensuring seamless transitions for new users.

• Analyzed system logs and monitored security alerts to identify and prevent potential issues. Alpha Sigma Phi Fraternity Slippery Rock, PA

Leadership & Recruitment Officer 03/2022 – 05/2025

• Directed recruitment efforts, conducting interviews and onboarding new members to ensure positive chapter growth.

• Organized fundraising and social events to strengthen member engagement and university relations.

• Led chapter meetings to address challenges and plan initiatives, building leadership and communication skills. Education

Slippery Rock University Slippery Rock, PA

Bachelor of Science in Business Administration – Management Minor: Information Systems

Graduation: May 2025

GPA: 3.2 / Dean’s List (5 semesters)

South Fayette High School South Fayette, PA

High School Diploma – May 2021

Relevant Coursework & Projects

- Professional Selling and Sales Management

- Business Communication

- Information Systems Management

- Marketing Principles

- Leadership and Team Development

Accomplishments

- Dean’s List (5 semesters)

- Recognized for leadership and mentorship within Alpha Sigma Phi

- Active community involvement through LaBella Bean-sponsored local events

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