Customer Service Front Desk

DAMON RHODES

************@*****.*** 470-***-****

Dedicated Concierge and Front Desk Professional with proven expertise in delivering exceptional customer service in fast-paced hospitality environments. Skilled at anticipating guest needs, resolving issues promptly, and creating a welcoming experience that builds trust and satisfaction. Sales Lead Associate

MACY’S - Buckhead, GA

Delivered personalized client experiences by anticipating needs and providing tailored product recommendations.

Assisted clients with styling, sizing, and product selection to create a curated shopping experience. Managed high-value transactions with accuracy and discretion. Collaborated with management and team members to enhance store performance. Oct 2011 - Nov 2015

Sales Representative/ Sales Support

STRATMAR RETAIL - Port Chester, NY

Promoted the Southwest Airlines Credit Card by educating customers on rewards benefits, perks, and opportunities available to cardholders.

Built and maintained long-term client relationships to drive repeat business and loyalty. Achieved and exceeded individual and team sales goals through consultative selling. Feb 2016 - Jan 2017

Front Desk Guest Agent

MARRIOTT COURTYARD NORTHLAKE - Tucker, GA

Greeted and assisted guests with check-in, check-out, and reservation requests while delivering a welcoming and professional first impression.

Resolved guest inquiries and service issues promptly to ensure a positive and memorable stay experience. Coordinated with housekeeping, concierge, and other departments to meet guest needs and maintain smooth daily operations.

Feb 2017 - Nov 2020

Front Desk Guest Agent

MARRIOTT MIDTOWN SUITES - Atlanta, GA

Processed payments, balanced cash drawers, and ensured accurate billing for guest accounts. Promoted Marriott Bonvoy membership by explaining benefits and assisting with enrollment. Maintained lobby appearance and provided guests with information on hotel amenities, local attractions, and transportation options.

Nov 2020 - Jul 2023

Beacon Management Concierge

1280 WEST CONDOMINIUMS - Atlanta, GA

Welcome residents and guests, providing assistance with inquiries, directions, and building information to ensure a hospitable environment.

Coordinate package deliveries, maintenance requests, and service appointments on behalf of residents. Monitor building entry and security protocols to maintain a safe and organized lobby area. Jul 2023 - Present

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